* Managed operations maintaining quality standards and meeting the expectations of the customers.* Responsible for the restaurants and bar operations in the Casino including ordering, hiring, and training large staff, inventory and cash control, health, and safety standards, cost control.* Maintained the operating budget, and verified that standards and legal obligations are followed.* Developed specific goals and plans to prioritize, organize, and accomplish work.* Encouraged and built mutual trust, respect, and cooperation among team members.* Monitored and maintained the productivity level of employees.* Verified that all team members/supervisors understand the brand specific philosophy.* Established and maintained open, collaborative relationships with employees.* Nurtured environment that emphasized motivation, empowerment, teamwork, and passion for providing service.* Took proactive approaches when dealing with guest concerns.* Set a positive example for guest relations.* Stayed readily available for all guests and responded promptly to customer service department requests.* Responsible for renting six venues, from 200 persons to 1,000 persons, planning, set-up, accounting.* Responsible for total renovation after Hurricane Irma.* In charge of purchasing, coordinating with contractors; managing vacancies and timeshare transactions.

* Supervised daily Food & Beverage shift operation and monitored compliance with all F&B policies, standards, and procedures, staffing levels to verify that guest service, operational needs, and financial objectives were met.* Assisted supervisors in understanding team members needs and expectations, and how to exceed them.* Coordinated cleaning program of all F&B areas, identifying trends and making recommendations for improvements.* Worked with all the major event planners in St. Maarten. Planned promotions in the casino.