Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly. Minimise stock loss through the management, implementation and adherence of ATG policies and procedures. Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness. Ensure all Company policies and procedures are implemented and adhered to. Ensure Company Health & Safety standards are adhered to at all times. Monitor sales per square foot to ensure maximum productivity within brand and store specifications Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.Analyse stock management information available to ensure sales opportunities are maximised. Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback. Prepare and implement stock takes in store in liaison with the Operations team. Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties. Establish and maintain effective professional relationships with key business partners. Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant partiesPeople Management Roles and ResponsibilitiesProvide leadership and direction to team members towards the achievement of goals and objectives Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

M.H. Al-Shaya Group COS Grand AvenuesKuwait (October 2012 -Present)Department Manager *Use sales information to make commercial decisions that will maximize sales & promote outstanding customer service .* Ensure all the store policies and procedures are implemented and maintained .* Provide feedback on the clientele and product line performance and provide suggestions for improvement. *Provide associates with clear direction & ensure co- operation with back house team .*Ensure in associates consistently deliver the highest possible levels of customer service.*Assist in the development of yearly and quarterly marketing plans and calendar of activities portfolio of brand. *Maintain highest possible standards of merchandising.* Assist the line manager in collating data for reports on brand performance .*Ensure Associates are deployed to have the right person in the right place at the right time.*Work closely with Visual teams to enhance store appearance. * coach the team on a daily basis on their selling skills. * Lead and organize the team and organize their day to day work in the store.