Dynamic and accomplished professional with a diverse background in customer operations, management, and travel consultancy. With over 6 years of experience as a Senior Customer Operation Agent at Banque Libano-Française, I have consistently provided exceptional service by efficiently processing transactions, resolving inquiries, and ensuring accurate record-keeping. My strong interpersonal skills and product knowledge have enabled me to effectively inform customers about bank offerings and cultivate positive relationships.In parallel, I serve as the Manager (PM Shift) at TRAVELLAB, a reputable travel agency. As a key contributor to the agency's success, I formulate and implement purchasing and marketing policies, set competitive prices, and promote our wide range of travel services. Through strategic selling and exceptional customer service, I have successfully closed deals and built long-term relationships with clients.At TRAVELLAB, I also oversee social media campaigns, leveraging my expertise to create engaging written and visual content that enhances our online presence. By monitoring our brand and engaging with customers through various platforms, I ensure a positive and engaging experience.Additionally, I have established myself as an Office & Social Media Manager/Travel Consultant at Sarah Sky Travel & Tourism. In this role, I maintain strong vendor relationships, plan travel accommodations, and efficiently manage all travel-related documentation. My meticulous approach to arranging travel, analyzing costs, and optimizing corporate travel policies has resulted in significant cost savings and enhanced travel experiences for clients.Throughout my career, I have demonstrated a keen ability to analyze data, generate insightful reports, and make strategic recommendations to drive business growth. With exceptional communication, organizational, and problem-solving skills, I excel in fast-paced environments where attention to detail and exceeding customer expectations are paramount.If you are seeking a dedicated professional who brings expertise in customer service, management, and travel consultancy, I invite you to connect. Let's explore potential collaborations to drive success and deliver exceptional experiences within your organization.
