Facilitated consumer empowerment in terms of understanding their entitlements. Providing all inquiries about the DET: Holiday Homes, E-permits, Hotel classification, Tour Guide training, DET connect, E-ticketing....ect Deliver exceptional, high-quality customer service to clients in professional manner. Assisting customers with terms of consumer rights & business protections complaints. Assisted businesses in lodging and resolving grievances against fellow enterprises. Delivered sound advice to government agencies, legislators and officials on specific policy matters. Carried out day-to-day duties accurately • and efficiently.

Handling Digital Social Media customers with outstanding response time Dealing with aportfolio of accounts & responding to customer questions via online chat.

• Provide a training and career development guidance for individuals and corporate • Dealing with a portfolio of accounts• Market available training to my accounts and provide necessary information about sessions and schedules • Using an existing network of industry contacts to generate new leads• Achieving sales targets• Delivering sales presentations to high-level executives• Attending client meetings• Maintaining and expanding relationships with existing clients• Completing administrative work, as required

• Source new sales opportunities through lead follow-up and cold calls and emails• Understand customer needs and requirements• Close sales and achieve quarterly quotas• Research accounts identify key players and generate interest• Maintain and expand your database of prospects within your assigned territory

• Greet and welcome guests• Register & process guests and their assigned rooms• Accommodate guest requests• Communicating with hotel staff on the status of guest rooms• Up Selling guest rooms and promoting hotel services• Handling cash payments• Maintain a clean and neat front desk area

• Manage large amounts of inbound and outbound calls in a timely manner• Follow communication “scripts” when handling different topics• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives• Seize opportunities to up-sell products when they arise• Build sustainable relationships and engage customers by taking the extra mile• Keep records of all conversations in our call center database in a comprehensible way