1. Develop and update comprehensive project plans that delineate tasks, timelines, and resource needs within the dynamic realm of the gaming industry.2. Collaborate with diverse teams, including development, localization, marketing, and quality assurance, ensuring a cohesive approach aligned with overarching project objectives.3. Supervise the localization process for games, ensuring a nuanced adaptation of content to suit diverse markets and languages.4. Foster seamless communication across various gaming departments, teams, and external partners involved in the project, promoting synergy and information flow.5. Recognize potential risks pertaining to localization, publishing, or project delivery in the gaming landscape and formulate effective mitigation strategies.6. Formulate and oversee budgets for gaming localization and publishing projects, emphasizing cost-effectiveness and compliance with financial constraints.7. Monitor gaming project timelines and milestones meticulously to uphold adherence to schedules within the fast-paced gaming environment.8. Conduct daily analysis of game data, scrutinizing player behavior, daily recharges, and user experience to inform strategic decisions.9. Manage the gaming community and gather player feedback to nurture a vibrant and responsive gaming ecosystem.10. Assess the effectiveness of paid advertisements in the gaming sphere and recommend necessary adjustments to enhance the overall gaming experience.11. Ensure gaming products adhere to legal and cultural regulations in target markets, addressing any legal or compliance issues tied to localization and publishing.12. Coordinate post-launch gaming activities, including updates, patches, and additional content releases to sustain engagement and excitement.13. Evaluate the performance of gaming localization and publishing processes, pinpointing areas for enhancement and continuous improvement.

1-Responsible for product operation and distribution in the Middle East market, set up operation objectives and plan data driven operation strategy according to the product life cycle.2- Responsible for project Game design, Game localization, functions compatibility, & new events creation.3- Responsible for project Game Operation, User Accusation, Retention features, & project data analysis.4- Maintaining coordination and communication with the product, community and market teams, deliver thorough insights of regional users, and continuously optimizate operation plan based on changes of market trends.5- Following-up daily live-op problems, including version stability and user feedback monitoring, provide timely coordination of problem fixes, support on version quality and content optimization.6- Data analysis preparation & performing analysis to assess quality and meaning of data.

• create the rules, characters, settings, stories, and props for new games.• Responsible for game localization to be suitable with target audiences. • Test early versions of the games. - Responsible for primary Gaming tasks: • New Events testing report • New features testing report• New functions testing report• Game bugs reporting • New versions planning • Daily reports Optimizations• Daily in-game notifications Optimization• Players consumption monitoring • Players attitude monitoring• Mail box management• Receiving report from customer service• supporting marketing team (story boarding - Content creation)• Maintaining Game Data calculation

• Responsible for 3rd Party mobile games sponsored by Etisalat• Review diagnostics and assess the functionality and efficiency of gaming system.• Describes types of games available to passing public to attract customers.• Identify complex problems and review related information to develop and evaluate options and implement solutions.

• Solving technical & finance problems on spot for the customers.• Provide first level advisors and convey resolutions to customer issues.• Track, route and redirect problems to correct resources.• Follow up with customers, provide feedback and see problems through to resolution.• Utilize excellent customer service skills and exceed customers’ expectations• Sending daily reports for service level & complaints status to managerial level.

• Manage logistic documentation with respect to purchases of goods.• Record the invoices and manage the related payment processes. • Finalizing the financial transactions of daily process related to airlines ticketing, hotels, visa and insurance.• Auditing the accounting cycle for all aviation branches in Egypt.• Supervising and follow up the account receivables and invoice collection for all aviation branches in Egypt.• Responsible for account suppliers for all aviation branches in Egypt.• Support the Chief Accountant in the monthly closing of financial statements.• Preparation of annual budget and quarterly forecasts in conjunction with management team.• Customers & sales accounts analysis & controls.• Company bank and credit card accounts reconciliation & analysis.• Assist the Chief Accountant in the fiscal and administrative requirements.

• Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations.• Determine internal audit scope and develop annual plans.• Obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc.• Preparing the audit’s reports to highlight issues and problems as well as distributing the reports to the relevant people & departments.• Holding meetings with accountants to develop an understanding of business processes.• Travelling to different company branches to meet relevant staff and obtain documents and information related to the accounting cycle.• Providing ad hoc advice and guidance to managers and staff at all levels, sometimes by delivering courses and training sessions.• Agreeing recommendations with relevant staff members to make improvements for operations.

• Post customer payments by recording cash, checks, credit card, or bank transfer transactions. • Updates receivables by totaling unpaid invoices.• Verify validity of account discrepancies by obtaining & investigating information from sales, trade promotions, customer service departments, and from customers.• Resolve valid or authorized deductions by entering adjusting entries.• Resolve collections by examining customer payment plans, payment history, credit lines and coordinating contact with branches for collections.• Following up the clients to remind about delayed invoices.• Visit the clients who are delayed in payments, put a specific plans for payment and follow up to ensure the collection process.• Stop providing services to customers in arrears on payment, according to the contract between the company and the client until the payment of overdue bills.• Summarize receivables by maintaining invoice accounts, verify totals & preparing reports.

• Responsible for paying the issued visa for the aviation branches and allocate visas' costs to each branch.• Preparing a daily report with number of issued visa & sort them to determine the total cost and profit.

• Report to the Chief Accountant the daily process of revenues & expenses.• Collect money through the different payment options (cash, checks, credit card, or bank transfer).• Prepare receipts and issuing warrant of payment.• Issuing & sorting invoices for the credit customers and distribute it to each account.• Review the calculations of tickets or requested service, commissions and serial of tickets.• Deposit collected cash and checks to the bank on daily basis.• Following the currency exchange rate.

• Monitoring & evaluate the call center representatives to ensure that they are following the company’s protocols & rules to deliver the best service for the clients.• Prepare a monthly training for the call center representatives to improve the calls quality & discuss for suggestions & ideas.• Providing a variety of daily, weekly, monthly and year-end statistical reports and analyses on Call Center performance.

• Respond the customers' inquiries about ADSL service and handling the technical problems related to ADSL service.• Send technical problems to the relevant departments to ensure the solution for the problems customers quickly.• Emphasis on solving the problems by following up with the customers.• Handling the billing system, determine the due bills for the customers, and providing them with different payment options.

• Contact businesses or individuals by phone and describe products and services.• Deliver prepared sales scripts to persuade potential customers to purchasea product or service.• Identify and overcome objections.• Obtain customer information.• Identify and escalate priority issues per Client specifications.• Follow up and make scheduled call backs to customers.• Stay current with system information, changes and updates.• Making a survey with customers to improve the quality of provided services, and record the suggestions.

• Answer calls and respond to emails.• Research required information using available resources.• Manage and resolve customer complaints.• Provide customers with product and service information.• Identify and escalate priority issues.• Answer inquiries by clarifying desired information; researching, locating, and providing information.• Determine requirements by working with customers.• Handling problems and reporting to relevant departments.• Following up with the customers to ensure problems had been solved.• Providing call center database by entering information.• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.• Update job knowledge by studying new product descriptions; participating in educational opportunities.