Ali Ishaque Email & Phone Number

Remote

Act as a trusted advisor, promoting the adoption and utilization of VMware Aria Suite products through the application of my technical, communication, and collaboration skills. My aim is to assist customers in realizing their full potential by facilitating the adoption, usage, and renewal of VMware's technology.

Westborough, Massachusetts, United States

In my recent role of Director of Technical & Business Services with eClinicalWorks, I am responsible for developing and implementing Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to streamline workflows and monitor performance of team members. Collaborate cross-functionally with interdepartmental teams to establish new processes, including business development, risk identification/mitigation, and patient safety, while maintaining strict compliance with regulatory standards. Collaborate with team members for spearheading various complex projects by reviewing plans, determining timelines, delegating tasks, and uncovering potential risks/delays.Key Contributions:• Work with other departments (Development, QA, Project Management) in an agile process to bring products to clients.• Conducted technical architect calls with enterprise clients to assist with infrastructure expansion, as well as led an average of 2 per week client escalation call independently.• Led US-based team of 5 Strategic Account Managers to oversee 250+ key client accounts, while conducting weekly meetings for discussion of account health and activity.• Enhanced client outreach initiatives by steering 20+ internal projects, including Data Center/Azure Move, Server/Data Migration, and Log Shipping projects in coordination with technical support team.• Oversaw 250+ Enterprise Level and Federal Health Centers with up to 50 providers, while liaising with application analyst and business development teams to provide product application solutions. • Experience in JIRA & Confluence administration involving creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards, and reports configurations.

In my previous role of Strategic Account Manager at eClinicalWorks, I was responsible for developing and introducing key account management strategies to ensure achievement of business objectives. I was hired to foster relationships with assigned accounts of strategic importance, while facilitating clients with software adoption. I was tasked with leading and guiding team of 10 support technicians to manage product rollouts ranging from small practices to enterprise communities. One of my key assignments in this role included evaluation of user requirements, workflows, and issues to improve efficiency of existing systems. I played a key role in liaising with clients to execute product improvement initiatives, such as scheduling upgrades and managing post-implementation requests at client locations. I was also responsible for collaborating with cross-functional teams, including development, installation, and project management to ensure delivery of best-in-class services and elevate customer satisfaction.Below were my Key Achievements in this role:• Streamlined workflows and improved client relations by steering 10+ internal projects.• Managed 40+ enterprise level and federal health centers ranging from 50 to 1000 providers.• Oversaw seven correctional accounts, such as, City of Philadelphia Prison System, Rikers Correctional Center, and Department of Homeland Security.