Hello, I am Ali Ishaque, an accomplished and intuitive business leader with 10+ years success in planning, establishing, and direct execution of operational processes and key account management strategies to streamline workflows and improve client satisfaction. I have demonstrated success in fostering and maintaining positive relationships with clients to identify needs and deliver strategic solutions, while facilitating customers with adoption of newly acquired software/technologies. I am instrumental in spearheading multiple parallel projects by carefully reviewing client requirements, defining scope, determining schedule, delegating tasks, and ensuring optimal quality of all deliverables. I have established a reputation as a transformational leader who is driven by challenges, undeterred by obstacles, and committed to furthering standards of excellence. I am an articulate communicator with proven expertise in leading and training cross-functional teams for executing business critical tasks and providing prompt resolution to client inquiries, while ensuring delivery of superior customer service. As my professional career continues to evolve, I remain steadfast in my belief that teamwork is key to success therefore, on a daily basis, I am committed to building positive working relationships with interdepartmental teams, executive management peers, and key stakeholders to facilitate achievement of both short- and long-term organizational goals/objectives.My area of expertise includes - Strategic Management & Planning, Software Releases, Software Development Life Cycle (SDLC), Customer Relationship Management, Stakeholder Engagement & Collaboration, Escalation Management & Problem Resolution, Team Leadership & Development, Training, Coaching & Mentorship, User Acceptance Testing (UAT), Defect Tracking & Fixing, Program / Project Management, Continuous Process Improvement, Budget / Cost Control, Risk Assessment / Mitigation, Technical Expertise.Please feel free to reach out to me at aliishaque@gmail.com or +1 (508)-887-6667.
Listed skills include Account Management, Business Analysis, Requirements Analysis, Visio, and 7 others.