Managed visual merchandising and servicing for 10 big box Lowe’s/Rona stores with a team of 60+ associates. Ensured all stores complied with corporate merchandising policies and weekly flyer items were setup. Proactively communicated and collaborated with store managers and broader area teams. • Directed teams to plan and schedule store resets in order to meet corporate KPI targets of 97%. Managed calls with corporate teams for reset planning and finding solutions for any discrepancies. • Led Stockyards store to win National Golden Hammer Award for best execution of Christmas reset in Canada.

Promoted from Product Service Manager to Merchandising Service Manager (MSM) with the launch of the corporate MST program. Worked closely with senior store management and built communication cadences between operations and the support team.• Met Field MSM’s expectations on goals setup for resets and servicing. Consistently delivered 100% completion for resets and met the 20% target for dedicated servicing hours each week. • Utilized stretch assignments to support employee growth such as onboarding new MSMs in other stores to the MST program. Continued an ongoing mentorship to ensure teams feel guided and supported.

Reporting directly to Store Manager, managed a team of Product Service Associates to deliver on projects assigned by Corporate. Delegated and supervised projects to ensure compliance. Worked throughout the store in different departments to execute planograms and any manager assigned tasks. • Met with store and district leadership to discuss weekly progress, updates and assist with outstanding concerns.• Partnered with store manager to provide feedback into the performance reviews for staff. Designed learning plans for staff to support development and performance improvement.

Reporting directly to Store Manager, managed a team of Product Service Associates to deliver on projects assigned by Corporate. Delegated and supervised projects to ensure compliance. Worked throughout the store in different departments to execute planograms and any manager assigned tasks. • Met with store and district leadership to discuss weekly progress, updates and assist with outstanding concerns.• Partnered with store manager to provide feedback into the performance reviews for staff. Designed learning plans for staff to support development and performance improvement.• Maximized sales and visual impact though optimal arrangement of products and fixtures. Proactively walked the store with Store Manager to ensure that flyer promotions are being executed throughout the store in compliance with corporate guidelines.