As a Partnership Manager, I develop and manage strategic relationships, identifying new opportunities for collaboration that align with business goals. I lead contract negotiations, monitor partnership performance through KPIs, and collaborate with cross-functional teams to execute joint marketing and sales initiatives. My role focuses on driving revenue growth, ensuring partner satisfaction, and staying informed of industry trends to maintain a competitive edge. Additionally, I provide training and resources to partners to optimize success and foster long-term, mutually beneficial relationships.

Mindbridge world’s most famous cost-effective English language-based outsourcing company. As a floor manager, I am handling a LOB on one of their important and the biggest project. I started on the project which started from chat support to email and then voice support was added. Within the short period of 2 years we made it possible to get whole line of business for a major region along with plenty smaller project. Having a team of above 100+, major responsibilities are:• Enforcing proper service protocols and standard operating procedures for all agents.• Formulate ways to drive issues in client relations down to a minimum; ensure compliance for quality assurance feedbacks and communication logs.• Enforce disciplinary actions for noncompliance of SOPs and protocols for erring agents; monitor AHT (average handle time) or client-agent interaction time and address performance issues.• Mentor, coach and develop direct reports to identify their personal strengths and areas in need of improvement. Once identified, develop plans to improve individual performance and improve skills.• Set clear and high expectations with all front-line supervisors and ensure the same for their direct reports.• Create a culture that drives energetic, self-motivated, highly efficient, top performing teams while maintaining high retention rates.• Perform weekly one-on-ones with TLs to deep dive MHN (most help needed) agent behaviors validating the appropriate coaching and development is taking place, is properly documented and there is consistent and substantial performance improvement.• Analyze productivity trends and take appropriate steps to ensure maximum efficiencies are met to deliver on expected results.• Ensure performance management processes are in place to report - trend and target performance improvement opportunities.

http://www.eye4tech.netEye4Tech’s ambition is to be one of the premier solution providers and technical consultancy resource for clients to partner with. It’s a goal that keeps us stretching all the time and yet keeps us focused on the key elements that attract the right talent, who will, in turn maximize the value proposition we provide to our clients.Eye4Tech’s mission is to provide integrated solutions to the businesses to make their presence felt in the meticulous field of Information Technology. We offer number of services, which help you find the best ways to walk along the path of success and recognition globally Eye4Tech’’s ambition is to be one of the premier solution providers and technical consultancy resource for clients to partner with. It’s a goal that keeps us stretching all the time and yet keeps us focused on the key elements that attract the right talent, who will, in turn maximize the value proposition we provide to our clients.

Cherished Group of companies comprises of many sister companies which deals in Pharmaceutical Industry, Poultry farming, Trading of materials and medicines. I was hired as Project manager for the pharmaceuticals factory, producing veterinary products for the nationwide needs. My main duties were:• To streamline the production procedure as well as to enhance the sales. o In the first year of working, I changed the whole procedure of production according to the cGMP rules and proper documentation. o In the next year, I introduced new customers which increased the sales ratio and eventually achieving the break even point in six-month period. The proper documentation plays an important role in the production and is also required for the ISO process. o I conducted daily meetings with Production managers, Weekly meeting with Procurement Manager and Marketing team, setting goals for each team member also performing HR management. • To maintain a healthy environment for the workers and to bridge the communication gap between the staff and the management. • To take care of the imports of raw materials for a factory in China. • Being a student of Information systems, to design new software just for the company to enhance the working procedures and make calibration between the Head office, the factory and the 27 distributors nationwide. • To introduce the new system by installing computers in each section to update the progress accordingly. • To network the entire organization through the software which helps the organization to do online billing, order placing and item tracking. The whole working environment excels and can be monitored by the Head office with the help of the security cameras. • To established a back up program for the system to ensure the smooth running of the operations. This networking system helps the company gain more control over each process. The chances for the human error were to a minimum and the working progress was shown accordingly.

I conducted a three-month internship with China mobile in assistance in IT operations for the company. I assisted in: • Putting new customer care call centers through the division to improve the services for the customers. • Designing the whole layout for the local customers care center.• Updated the software for the better functionality. • Trouble shoot the software bugs.

I worked with this firm as a volunteer to gain experience. I handled:• Online accounts for different companies; tax filling and database management.• Clients and resolved there accounting problem. All of my process was electronic based. • Gathering their daily invoices, maintaining database, filling monthly / quarterly / annual taxes.