Ali M. Email & Phone Number

Highly respected IT Services Support Team Leader, Critical Incident Manager, and IT Desktop Support Analyst with significant strengths in business engagement, communications, cooperation, established protocols, and proven methodologies, to deliver business-critical IT support solutions to end users. Skilled team management, including leading the team while working on a variety of projects, ITDR, planned and unplanned change management communication, managing third-party contractors, managing IT Support after hours, and knowledge transfer work recently related to the transition of Global IT Services Support to Accenture documenting process, technical documentation, and support handover.Good relationship-building and relationship-maintenance skills, as well as the capacity to interpret technical jargon into business terms, are combined with strong stakeholder management skills to develop a collaborative and productive culture and maximise team potential for high performance.