• Buildup network infrastructure.• Buildup VCenter (Domain, File Server,Firewall…)• Setup VPN Connection (Secure Channel)• Setup and configure port security in Hp switches• Create VLANs and trunk port• Implement and Manage Linux & Mac Servers• Migrate Mail Server from Google to M365• Deploy Windows licenses and Office licenses• Migrate Data Center (Move back-to-back VMS)• Implement Audit for File Share• Buildup Disaster recovery• Maintain network and system security• Implement Single Sign on (SSO)• Implement and manage DHCP Server and create scopes• Implement Cisco Call Manager Express (CME)• Create a New PDC then Move FSMO roles and DHCP Server• Implement and Manage File Screening and Quota• Implement Kaspersky Encryption (FDE)• Implement and Manage GPO• Create Servers (Kaspersky Security center, PRTG, Additional domain, ManageEngine, MDOS, Fileserver, WSUS, FTP.…...)• Create Plan backup (Veaam, Exec, Tape)• Handle All Tire 2 Tickets (Ticket System)• Troubleshoot issues and outages• Solve Escalated problems from the helpdesk team• Manage and administrate M365• Manage Aruba controller• Manage the configuration and operation of computer operating systems• Ensure security through access controls, backups, and firewalls• • Make recommendations for a future upgrades for servers

 Build up network infrastructure.  Build up EXSI 6.5 (Domain, File Server, Sophos) Setup VPN Connection Between Dubai and Egypt Setup and configure port security in Hp switches Create VLANs Troubleshoot issues and outages Manage the configuration and operation of computer operating systems Ensure security through access controls, backups and firewalls Make recommendations for future upgradesconfigure Call Manager expressconfigure Cisco device's

Analyzes operations and systems to ensure that computing hardware, software,and peripherals are configured and utilized for optimal support of computingneeds. Performed cross-platform audits of Active Directory (AD) objects anduser permissions. Resolves problems with desktops, mobile computerhardware, and software. Planning for new and expanded user services.Maintains knowledge and operate the distribution of desktops, Laptops,printers, copiers, mobile computer equipment, software and Operating systems.Mastermind creation, upgrade, deployment, and maintenance of a pool ofproper computer images

 Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Support LANs, WANs, network segments, Internet, and intranetsystems. Maintain system efficiency. Ensure design of system allows all components to work properlytogether. Troubleshoot problems reported by users. Make recommendations for future upgrades. Maintain network and system security. Analyze and isolate issues. Monitor networks to ensure security and availability to specific users. Evaluate and modify system's performance. Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout a company's LAN/WANinfrastructure is on par with technical considerations. Design and deploy networks. Perform network address assignment. Assign routing protocols and routing table configuration. Assign configuration of authentication and authorization of directoryservices. Maintain network facilities in individual machines, such as drivers andsettings of personal computers as well as printers. Maintain network servers such as file servers, VPN gateways, andintrusion detection systems. Administer servers, desktop computers, printers, routers, switches,firewalls, phones, personal digital assistants, smartphones, softwaredeployment, security updates and patches. Support and Monitor Technical Support Team and provide to themdeep technical info. Make interviews and exams for (Technical support & System admin).

 Build up network infrastructure.  Install and configure all network devices (Domain, File Server, Firewall (TMG), Router Board (Mikrotik), Cameras and cctv system, Printers, Pcs and Laptops, Routers (Modem) & Manage Switches). Provide technical support for both hardware and software issues our users encounter. Manage the configuration and operation of computer operating systems. Monitor the system daily and respond immediately to security or usabilityconcerns. Create and verify backups of data. Respond to and resolve help desk requests. Upgrade systems and processes as required for enhanced functionality and security issue resolution. Administrate infrastructure, including firewalls, databases, malware protection software and other processes. Review application logs. Install and test computer-related equipment.

 Handle customers’ inquiries concerning services, billing, inquisitions….etcproviding accurate and full information according to the contact centerguidelines. Resolve customers’ complaints and problems, within boundaries of authorityand distribute issues for further escalation to appropriate persons/teams i.e.team leaders, supervisor or the back office. Acquire customer’s orders and create opportunities for up-selling and crossselling (where applicable). Handle effectively the needs of the customers and enhance standards of qualityfor the service offered. Configure ADSL(Modem) Dynamic and Static Handel all customer issues like (Band line quality, Physical instability, Datadown, Data and voice down, Voice over lapping, Wrong card and number,Logical instability, Browsing, Slowness, ….etc)