● Guest Experience Management: Ensured optimal guest experiences by maintaining constant vigilance over assigned station, entrance, and dining environment. Provided warm, confident greetings and farewells, and adeptly navigated guests to facilities and events within the premises. ● Service Excellence: Specialized in A la carte dining service steps, including table assignment, accurate beverage and food ordering (using tablets), and precise timing of course delivery. Maintaining a professional demeanor, focusing on guest satisfaction without compromising the service pace or quality. ● Sales Optimization: Actively identified and pursued sales opportunities, recommending premium wine selections and specialty dishes to enhance guest experiences and drive revenue. ● Operational Support: Collaborated closely with support staff to ensure seamless service delivery. This included supervising the support team’s performance, from seating arrangements and menu distribution to efficient clearing and table marking. ● Transaction Management: Conduct daily financial transactions with accuracy, ensuring all sales were appropriately recorded and processed at the end of the day. [Core Competencies]● Attention to Detail: Demonstrated meticulous attention to appearance, station readiness, and guests needs, ensuring a pristine and welcoming environment at all times. ● Team Coordination: Excelled in a collaborative team setting, ensuring fluid communication and support amongst staff without disrupting the dining floor or guest experience. ● Customer Focus: Prioritized guest satisfaction through attentive service, keen observation for service opportunities, and a warm, engaging demeanor. ● Sales Acumen: Leveraged product knowledge and guest interaction to promote high-margin items, contributing to overall revenue growth.

● POS System Overhaul: Led the transition from POSITouch to TOAST cloud-based POS system, modernizing the operational framework, enhancing data analysis capabilities, and improving customer transaction processes. ● Food Inventory Optimization: Arranged the integration of food inventory modules in collaboration with the Executive Chef, significantly enhancing supply chain efficiency and ensuring the freshness and quality of perishable goods. ● Alcoholic Beverage Tracking: Gained knowledge of Bevager modules for tracking of alcoholic beverage consumption and variance with the Bar Manager, optimizing stock levels and minimizing loss. ● Labor Cost Management: Partnered with the Staff Accountant to introduce a comprehensive time and attendance module, streamlining workforce management and improving financial forecasting. [Core Competencies]● Project Leadership & Management: Proven track record in managing end-to-end technology implementations projects, ensuring alignment with business goals and seamless integration into existing processes. ● Cross-Functional Collaboration: Adept at working alongside various departments to understand operational needs and deliver tailored technological solutions that enhance efficiency and productivity. ● Strategic Inventory Management: Expertise in leveraging technology to refine inventory control processes, reduce overheads, and ensure the availability of high-quality products. ● Data-Driven Decision Making: Utilizes advanced data analytics to inform strategic decisions, identify improvement opportunities, and drive business growth.

● Sales Quota Achievement: Consistently met and exceeded monthly sales targets through strategic planning and execution, showcasing dedication and a result-oriented approach. ● Corporate Account Management: Specialized in facilitating corporate clients with the setup of employee and office accounts, enhancing B2B service provision and client satisfaction. ● Marketing Innovation: Adopted new marketing tools and tactics, successfully attracting new customers and expanding the company’s marketing presence.● Product & Plan Consultation: Provided guidance to in-store customers in selecting the most suitable cellular phones, calling plans, and data packages, ensuring a perfect match for their needs. ● Communication Excellence: Maintained outstanding oral and written communication skills, ensuring clear and effective interactions with customers, colleagues and superiors.● Performance Recognition: Achieved and maintained a position within the top five rankings on the Rep Ranker, reflecting consistent top-tier performance and dedication.