Ali Abumansour Email & Phone Number

Riyadh, Saudi Arabia

- Managed system monitoring, incident and change management, and user support to ensure reliable IT service delivery, Conducted performance optimization and maintained asset tracking.- Designed and implemented standardized processes and procedures to enhance operational efficiency and ensure regulatory compliance.- Manage and maintain various IT systems.- Coordinate with external vendors and service providers to procure IT hardware, software, and services as needed.- Identify areas for improvement in IT processes and systems, and propose and implement enhancements to optimize efficiency and productivity.

Jeddah, Makkah, Saudi Arabia

- Streamlined and improved the invoice approval process, ensuring greater accuracy and efficiency.- Managed and verified the processing payment vouchers weekly using Oracle, maintaining high standards of accuracy and timeliness.- Designed and launched a user-friendly system with Microsoft PowerApps, significantly improving the claim submission process for employees and enhancing overall user experience.

Jeddah, Makkah, Saudi Arabia

- Assisted customers with their needs and inquiries, providing exceptional service and support.- Resolved customer issues efficiently, ensuring high levels of satisfaction.- Supported the IT department by troubleshooting technical issues in the call center, contributing to seamless operations.

Jiddah, Makkah, Saudi Arabia

- Design and develop user interfaces and server-side functionalities.- Manage databases and ensure seamless integration of components.- Execute comprehensive testing and debugging procedures.- Engage in collaborative teamwork, actively participating in code reviews.- Remain abreast of industry trends and emerging technologies.- Contribute to tasks pertaining to SAP ERP System.

Jeddah, Makkah, Saudi Arabia

- Reviewed and evaluated assignments before submission to ensure alignment with the curriculum and teaching objectives.- Graded and provided detailed feedback on student assignments, maintaining consistent and fair assessment standards.- Engaged in discussions with students to provide constructive feedback and support their academic development.