Ali Mulla Email and Phone Number
Ali Mulla personal email
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Hello, I'm Ali Mulla, a Customer Onboarding and Implementation Manager with 5 years of experience in project management and customer success, skilled in leading projects to successful outcomes and fostering effective teamwork.In my role at Workvivo, I quickly ramped up to manage customer implementation projects, receiving positive feedback for my work. At Robin Powered, my efforts led to achieving a 96% Customer Satisfaction Score and reducing customer time to first value by 30%. I also managed the transition of 91 customers to a customer success manager post onboarding and launch.My work ethos focuses on putting customers first, combining empathy, sharing of best practices, and efficient change management with a structured project plan. I believe that onboarding is more than just a process; it's the first crucial impression a company makes, setting the stage for long-term customer relationships and value realization. I am currently pursuing a CAPM certificate to enhance my skills and continue my professional growth. Looking to the future, I am eager to grow and shape the onboarding and implementation processes in my next role, with an emphasis on accelerating value realization and increasing customer retention.Skills: Proficiency in tools like ClientSuccess, Jira and Salesforce, and I am fluent in Arabic, English and currently learning Spanish.When I'm not immersed in enhancing customer experiences, I enjoy the art of baking and the world of books.Feel free to connect with me at 📧 amullam@outlook.com for collaboration, networking, or sharing insights on customer onboarding and implementation. #CustomerOnboarding #Implementation #ProjectManagement #CustomerSuccess
Docker, Inc
View- Website:
- docker.com
- Employees:
- 942
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Technical Customer Onboarding And Implementation Manager | Project Management | Customer SuccessDocker, IncMiami, Fl
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Customer Onboarding Project Manager | Project Planning, Implementation, Support & Change ManagementWorkvivo Mar 2023 - Jun 2023Boston, Massachusetts, United States▪ Ramped up within 4 weeks of start date to manage a portfolio of customer implementation projects, resulting in highly positive customer feedback. ▪ Led weekly meetings with key customer stakeholders, driving seamless platform setup, training and change management, enhancing user proficiency and product usage. ▪ Championed cross-functional collaborations with Product, Sales and Customer Success teams, ensuring successful product deployments and propelling customer adoption to over… Show more ▪ Ramped up within 4 weeks of start date to manage a portfolio of customer implementation projects, resulting in highly positive customer feedback. ▪ Led weekly meetings with key customer stakeholders, driving seamless platform setup, training and change management, enhancing user proficiency and product usage. ▪ Championed cross-functional collaborations with Product, Sales and Customer Success teams, ensuring successful product deployments and propelling customer adoption to over 90%. Show less -
Customer Onboarding Specialist Ii | Saas Project Management, Integration, Crm, Customer SatisfactionRobin Oct 2021 - Jan 2023Boston, Massachusetts, United States▪ Spearheaded post-sales success by managing implementation projects, training and support, leading to a smooth customer onboarding experience as evidenced by a 96% CSAT score.▪ Optimized the onboarding journey through collaboration with Sales, Account Management, and Support teams, reducing customer time to first value by 30%.▪ Recorded and analyzed customer feedback in Jira on a weekly basis, identifying 10+key feature requests and issues, promoting actionable product… Show more ▪ Spearheaded post-sales success by managing implementation projects, training and support, leading to a smooth customer onboarding experience as evidenced by a 96% CSAT score.▪ Optimized the onboarding journey through collaboration with Sales, Account Management, and Support teams, reducing customer time to first value by 30%.▪ Recorded and analyzed customer feedback in Jira on a weekly basis, identifying 10+key feature requests and issues, promoting actionable product improvements..▪ Transitioned 91 customers to a customer success manager post onboarding and launch, facilitating ongoing customer support, engagement and retention.▪ Owned onboarding and implementation for strategic and enterprise accounts, including Robin's top ARR customer with over $1M in ACV. Show less -
Operations Manager | Construction Project Planning & Logistics ManagementGlobal Union Group Contracting And General Trading Co. Aug 2018 - Aug 2021Kuwait City, Kuwait▪ Managed a 4-member team through end-to-end project life cycles, delivering 7 projects on time and within budget.▪ Devise and implemented customized project plans using digital tools, integrating customer goals, objectives, risk management, resources, and timelines, boosting project efficiency by 15%. ▪ Constructed tailored proposals for RFPs by focusing on customer-specific solutions, securing new contracts worth $1M.▪ Partnered with sales and marketing to streamline operations… Show more ▪ Managed a 4-member team through end-to-end project life cycles, delivering 7 projects on time and within budget.▪ Devise and implemented customized project plans using digital tools, integrating customer goals, objectives, risk management, resources, and timelines, boosting project efficiency by 15%. ▪ Constructed tailored proposals for RFPs by focusing on customer-specific solutions, securing new contracts worth $1M.▪ Partnered with sales and marketing to streamline operations and launch strategic outreach initiatives, outperforming monthly revenue targets by 10%. Show less
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Business Development Representative | Inbound Sales & Lead PassingZype Mar 2018 - Jul 2018New York, Ny▪ Mastered in-depth knowledge of Zype's software, elevating customer relationships and achieving a 20% increase in consultation effectiveness with prospects. ▪ Deployed BANT criteria to qualify 5 inbound leads daily and aligned with Account Executive to pass 3 sales opportunities weekly, bolstering the sales pipeline and catalyzing revenue growth.▪ Leveraged CRM tools to log daily sales activities and customer interactions, contributing to thorough tracking and management of the sales… Show more ▪ Mastered in-depth knowledge of Zype's software, elevating customer relationships and achieving a 20% increase in consultation effectiveness with prospects. ▪ Deployed BANT criteria to qualify 5 inbound leads daily and aligned with Account Executive to pass 3 sales opportunities weekly, bolstering the sales pipeline and catalyzing revenue growth.▪ Leveraged CRM tools to log daily sales activities and customer interactions, contributing to thorough tracking and management of the sales cycle. Show less -
Sales Development Representative | Outbound Prospecting, Qualifying & Lead GenerationMimeo Sep 2017 - Feb 2018New York, Ny▪ Prospected 50 customers per day via cold calls and emails to generate closable sales opportunities.▪ Applied effective active listening skills to identify prospects’ pain points and objectives.▪ Maintained client records and tracked sales cycle using Salesloft and Salesforce.▪ Drove sales growth and pipeline by setting up 4 sales qualified meetings for Account Executives per month. -
Food Services Operations AssistantVilla Roma Food Group Jun 2017 - Aug 2017Kuwait City, Kuwait▪ Developed an online catering service to increase the restaurant’s revenue by 15%.▪ Planned a grassroots marketing campaign to promote the restaurant’s new catering business.▪ Directed and executed operations, including handling of catering orders and inventory management.
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Sales And Marketing RepresentativeFavarger Chocolates Of Geneva Nov 2016 - Jan 2017Boston, Ma▪ Arranged a pop-up Favarger Chocolates stand at a CUSP Neiman Marcus Boston store event.▪ Distributed marketing collateral to engaged customers and established social media marketing campaigns.▪ Compiled customer questionnaires, feedback and market research into an actionable comprehensive report.
Ali Mulla Skills
Ali Mulla Education Details
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Economics
Frequently Asked Questions about Ali Mulla
What company does Ali Mulla work for?
Ali Mulla works for Docker, Inc
What is Ali Mulla's role at the current company?
Ali Mulla's current role is Technical Customer Onboarding and Implementation Manager | Project Management | Customer Success.
What is Ali Mulla's email address?
Ali Mulla's email address is al****@****hoo.com
What schools did Ali Mulla attend?
Ali Mulla attended Northeastern University.
What are some of Ali Mulla's interests?
Ali Mulla has interest in Civil Rights And Social Action, Politics, Disaster And Humanitarian Relief, Economic Empowerment.
What skills is Ali Mulla known for?
Ali Mulla has skills like Leadership, Data Analysis, Research, Management, Stata, Project Management, Microsoft Office, Microsoft Access, Public Speaking, Solidworks, Team Building, Strategic Planning.
Who are Ali Mulla's colleagues?
Ali Mulla's colleagues are Jackson Teagle, Siddamsetti Avinash, Uber M, Hitesh Singh Tandan, Edit King, Amanda Maderic, Layla Kayla.
Not the Ali Mulla you were looking for?
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Ali Al Mulla
United Arab Emirates -
1gmail.com
1 +201155XXXXXX
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2gmail.com, gmail.com
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