Ali Mulla Email & Phone Number

Miami, Fl

Boston, Massachusetts, United States

▪ Ramped up within 4 weeks of start date to manage a portfolio of customer implementation projects, resulting in highly positive customer feedback. ▪ Led weekly meetings with key customer stakeholders, driving seamless platform setup, training and change management, enhancing user proficiency and product usage. ▪ Championed cross-functional collaborations with Product, Sales and Customer Success teams, ensuring successful product deployments and propelling customer adoption to over… Show more ▪ Ramped up within 4 weeks of start date to manage a portfolio of customer implementation projects, resulting in highly positive customer feedback. ▪ Led weekly meetings with key customer stakeholders, driving seamless platform setup, training and change management, enhancing user proficiency and product usage. ▪ Championed cross-functional collaborations with Product, Sales and Customer Success teams, ensuring successful product deployments and propelling customer adoption to over 90%. Show less

Boston, Massachusetts, United States

▪ Spearheaded post-sales success by managing implementation projects, training and support, leading to a smooth customer onboarding experience as evidenced by a 96% CSAT score.▪ Optimized the onboarding journey through collaboration with Sales, Account Management, and Support teams, reducing customer time to first value by 30%.▪ Recorded and analyzed customer feedback in Jira on a weekly basis, identifying 10+key feature requests and issues, promoting actionable product… Show more ▪ Spearheaded post-sales success by managing implementation projects, training and support, leading to a smooth customer onboarding experience as evidenced by a 96% CSAT score.▪ Optimized the onboarding journey through collaboration with Sales, Account Management, and Support teams, reducing customer time to first value by 30%.▪ Recorded and analyzed customer feedback in Jira on a weekly basis, identifying 10+key feature requests and issues, promoting actionable product improvements..▪ Transitioned 91 customers to a customer success manager post onboarding and launch, facilitating ongoing customer support, engagement and retention.▪ Owned onboarding and implementation for strategic and enterprise accounts, including Robin's top ARR customer with over $1M in ACV. Show less

Kuwait City, Kuwait

▪ Managed a 4-member team through end-to-end project life cycles, delivering 7 projects on time and within budget.▪ Devise and implemented customized project plans using digital tools, integrating customer goals, objectives, risk management, resources, and timelines, boosting project efficiency by 15%. ▪ Constructed tailored proposals for RFPs by focusing on customer-specific solutions, securing new contracts worth $1M.▪ Partnered with sales and marketing to streamline operations… Show more ▪ Managed a 4-member team through end-to-end project life cycles, delivering 7 projects on time and within budget.▪ Devise and implemented customized project plans using digital tools, integrating customer goals, objectives, risk management, resources, and timelines, boosting project efficiency by 15%. ▪ Constructed tailored proposals for RFPs by focusing on customer-specific solutions, securing new contracts worth $1M.▪ Partnered with sales and marketing to streamline operations and launch strategic outreach initiatives, outperforming monthly revenue targets by 10%. Show less

New York, Ny

▪ Mastered in-depth knowledge of Zype's software, elevating customer relationships and achieving a 20% increase in consultation effectiveness with prospects. ▪ Deployed BANT criteria to qualify 5 inbound leads daily and aligned with Account Executive to pass 3 sales opportunities weekly, bolstering the sales pipeline and catalyzing revenue growth.▪ Leveraged CRM tools to log daily sales activities and customer interactions, contributing to thorough tracking and management of the sales… Show more ▪ Mastered in-depth knowledge of Zype's software, elevating customer relationships and achieving a 20% increase in consultation effectiveness with prospects. ▪ Deployed BANT criteria to qualify 5 inbound leads daily and aligned with Account Executive to pass 3 sales opportunities weekly, bolstering the sales pipeline and catalyzing revenue growth.▪ Leveraged CRM tools to log daily sales activities and customer interactions, contributing to thorough tracking and management of the sales cycle. Show less

New York, Ny

▪ Prospected 50 customers per day via cold calls and emails to generate closable sales opportunities.▪ Applied effective active listening skills to identify prospects’ pain points and objectives.▪ Maintained client records and tracked sales cycle using Salesloft and Salesforce.▪ Drove sales growth and pipeline by setting up 4 sales qualified meetings for Account Executives per month.

Kuwait City, Kuwait

▪ Developed an online catering service to increase the restaurant’s revenue by 15%.▪ Planned a grassroots marketing campaign to promote the restaurant’s new catering business.▪ Directed and executed operations, including handling of catering orders and inventory management.

Boston, Ma

▪ Arranged a pop-up Favarger Chocolates stand at a CUSP Neiman Marcus Boston store event.▪ Distributed marketing collateral to engaged customers and established social media marketing campaigns.▪ Compiled customer questionnaires, feedback and market research into an actionable comprehensive report.