Ali Rizvi Email & Phone Number

Karachi, Pk

Karāchi, Sindh, Pakistan

1. Plan, execute, and oversee comprehensive inspections and testing of incoming and outgoing calls, emails, and web chats to ensure consistent quality conformance, while leading staff training initiatives to maintain high service standards.2. Conduct and analyse monthly audits for the Contact Centre & Customer Care teams, identifying areas for improvement and implementing targeted coaching sessions for performance enhancement.3. Monitor and enforce risk management procedures, track… Show more 1. Plan, execute, and oversee comprehensive inspections and testing of incoming and outgoing calls, emails, and web chats to ensure consistent quality conformance, while leading staff training initiatives to maintain high service standards.2. Conduct and analyse monthly audits for the Contact Centre & Customer Care teams, identifying areas for improvement and implementing targeted coaching sessions for performance enhancement.3. Monitor and enforce risk management procedures, track problem logs, and report recurring issues to management for timely resolution, while fostering a culture of continuous improvement.4. Prepare monthly performance reports on staff, utilizing Telephonic Mystery Shopping data to highlight areas of development and guide personalized training sessions.5. Provided relevant support in the recruitment and onboarding of new staff, ensuring alignment with organizational goals, while executing quality improvement activities to drive service excellence. Show less

Karāchi, Sindh, Pakistan

1: Monitor and enforce risk management procedures to ensure compliance and mitigate potential risks.2: Verify all PBO (Phone Banking Officer) actions to ensure accurate and timely processing of customer requests.3. Conduct outbound call surveys for customer re-verification when requests appear suspicious.4. Lead counselling sessions with PBOs on authentication policies and high-alert security issues.5. Address and escalate incorrect or incomplete service requests, coordinating… Show more 1: Monitor and enforce risk management procedures to ensure compliance and mitigate potential risks.2: Verify all PBO (Phone Banking Officer) actions to ensure accurate and timely processing of customer requests.3. Conduct outbound call surveys for customer re-verification when requests appear suspicious.4. Lead counselling sessions with PBOs on authentication policies and high-alert security issues.5. Address and escalate incorrect or incomplete service requests, coordinating with relevant departments for timely resolution Show less

Karachi Division, Sindh, Pakistan

1. Design and implement comprehensive risk management processes, analysing potential financial impacts and identifying key business risks.2. Perform in-depth risk assessments, analysing current threats and identifying potential risks affecting the organization.3. Tailor risk reporting for key stakeholders, educating leadership on the most significant risks and ensuring accountability at all levels.4. Create and execute business continuity plans to minimize risks, while reviewing… Show more 1. Design and implement comprehensive risk management processes, analysing potential financial impacts and identifying key business risks.2. Perform in-depth risk assessments, analysing current threats and identifying potential risks affecting the organization.3. Tailor risk reporting for key stakeholders, educating leadership on the most significant risks and ensuring accountability at all levels.4. Create and execute business continuity plans to minimize risks, while reviewing major contracts and internal proposals to ensure alignment with risk mitigation strategies.5. Build risk awareness across the organization through training and support, and coordinate with banks and corporate clients to ensure satisfaction and mitigate risks. Show less

Karachi Division, Sindh, Pakistan

1. Manage 24/7 shifts and coordinate emergency staffing to ensure seamless operations.2. Conduct weekly training and counseling sessions to enhance staff performance and address concerns.3. Develop and implement departmental policies to maintain consistency and compliance.4. Oversee staff performance, resolving issues promptly to maintain a high level of service.5. Coordinate daily activities and ensure smooth handling of customer queries to meet all service expectations.

Karachi Division, Sindh, Pakistan

1. Address customer queries, providing solutions and guiding them about products and services.2. Forward customer inquiries to the relevant departments and ensure timely resolution.3. Monitor and track client vehicles, providing accurate reports to customers.4. Coordinate with banks, insurance companies, and relevant teams to resolve issues quickly.5. Handle urgent complaints, ensuring customer satisfaction and addressing concerns promptly.6. Create Code-Red reports and… Show more 1. Address customer queries, providing solutions and guiding them about products and services.2. Forward customer inquiries to the relevant departments and ensure timely resolution.3. Monitor and track client vehicles, providing accurate reports to customers.4. Coordinate with banks, insurance companies, and relevant teams to resolve issues quickly.5. Handle urgent complaints, ensuring customer satisfaction and addressing concerns promptly.6. Create Code-Red reports and coordinate with police and security teams for urgent issues.7. Listen to team concerns and escalate them to upper management for resolution. Show less