Ali Rizvi Email & Phone Number

Karachi, PK

Karāchi, Sindh, Pakistan

1. Plan, execute, and oversee comprehensive inspections and testing of incoming and outgoing calls, emails, and web chats to ensure consistent quality conformance, while leading staff training initiatives to maintain high service standards.2. Conduct and analyse monthly audits for the Contact Centre & Customer Care teams, identifying areas for improvement.

Karāchi, Sindh, Pakistan

1: Monitor and enforce risk management procedures to ensure compliance and mitigate potential risks.2: Verify all PBO (Phone Banking Officer) actions to ensure accurate and timely processing of customer requests.3. Conduct outbound call surveys for customer re-verification when requests appear suspicious.4. Lead counselling sessions with PBOs on.

Karachi Division, Sindh, Pakistan

1. Design and implement comprehensive risk management processes, analysing potential financial impacts and identifying key business risks.2. Perform in-depth risk assessments, analysing current threats and identifying potential risks affecting the organization.3. Tailor risk reporting for key stakeholders, educating leadership on the most significant risks.

Karachi Division, Sindh, Pakistan

1. Manage 24/7 shifts and coordinate emergency staffing to ensure seamless operations.2. Conduct weekly training and counseling sessions to enhance staff performance and address concerns.3. Develop and implement departmental policies to maintain consistency and compliance.4. Oversee staff performance, resolving issues promptly to maintain a high level of.

Karachi Division, Sindh, Pakistan

1. Address customer queries, providing solutions and guiding them about products and services.2. Forward customer inquiries to the relevant departments and ensure timely resolution.3. Monitor and track client vehicles, providing accurate reports to customers.4. Coordinate with banks, insurance companies, and relevant teams to resolve issues quickly.5..