Key Responsibilities:• Completing root cause tickets to find permanent and effective solutions, while recommending infrastructure• improvements.• Communicating ticket status and updates directly to clients.• Configure and troubleshoot Windows servers.• Move clients onto a cloud-based system such as Azure.• Provide server infrastructure: build networks, set up of DNS, DHCP, domain hosting, and visualization.• software (Hyper V and VMWare)• Support back up technology such as Datto, StorageCraft etc• Assisting with overall help desk tickets when time allows• A willingness to work flexible hours when required to meet client deadlines, with most work being within• regular office hours 0830am to 5pm PST.• Visit client sites when required, to discover issue solutions or complete issue resolution.• Consistently display superior customer service skills and telephone etiquette• Quickly assess and troubleshoot complex problems and devise effective solutions.• Perform work in a high-pressure team environment.• Incident management (logging incidents, managing workload, documenting support issues)• Active Directory user management (user accounts, security groups, distribution lists, passwords)• Asset management (inventory, repairs, configuring new machines)• Troubleshooting and maintenance of IT hardware (iOS devices and Windows)• Tracking time and submitting time sheets for work completed through ConnectWise.

A corporate trainer in an outsourcing face to face sales and marketing company. In charge of training new brand ambassadors, interviewing, running road trips and international trips, and conducting public speaking.

Manage information technology and computer systems. Plan, organize, control and evaluate IT and electronic data operations. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.

Aramco Entrepreneurship center website revamp projectWorked with ARAMCO company in New Business Development Department in Revamping Aramco Entrepreneurship center website.Role: Project ManagerResponsibilities: • Revamped old Aramco Entrepreneurship center website to a new design.• Managed the project’s team in order to deliver their tasks.• Communicated with the proponent to understand the requirements.• Created and maintained good working relationships with all business partners and colleagues.• Presented the project progress presentations.Website migration to SHAREK department Worked with ARAMCO company in Corporate Application Department in Website Migration to SHAREK project as a Project Manager and a SharePoint Developer.Role: Project ManagerResponsibilities: • Interviewed the project team to choose the qualified candidates.• Migrated old departments’ sites to the new environment.• Exported and Imported Data from the old site to the new site.• Managed the project’s team in order to deliver their tasks.• Communicated with the proponent to understand the requirements.ABAP/Frontend and CRM programmer Worked with ARAMCO company in CRM department in CRM service automation project as an ABAP programmer, frontend programmer, BOL programmer, and CRM configurator. Role: Frontend programmer, BOL programmer, and CRM configurator Responsibilities: • Created programs. • Managed function modules.• Edited reconciliation tool.• Created constructor.• Designed tables and structures.• Checked CRM configuration.• Designed Smart Forms.

ABAP/Frontend programmer Worked with ARAMCO in finance department in capital MIS project as an ABAP programmer and frontend programmer. Role: ABAP programmer Responsibilities: • Created ABAP reports.• Modified ABAP function modules. • Edited reconciliation tool. • Created constructor. • Created tables and structures.• Designed screens.• Started new transactions.

Business AnalystWorked with ARAMCO company outsourcing project as SharePoint administrator for migrating SHAREK sites and customer services.Role: SharePoint administratorResponsibilities: • Exported and Importing Data from the old site to the new site of SHAREK.• Created SharePoint Sites.• Defined site membership.• Centralized and Managing content.• Leveraged web parts.• Customized sites with SharePoint designer.• Adopted SharePoint into the environment.• Created InfoPath Forms.

Role: HR System AdministratorResponsibilities Document Management Administrator:• Designed forms for scanning and searching the documents.• Assigned these forms to the business line needs.• Installed the software to server and employees’ PCs.• Checked the libraries.• Gave training and courses to the employees of how to scan and search.• Performed Troubleshooting to payroll system.Data Gathering & Analyses:• Defined and reviewing Organizational Structure.• Reviewed and defining new positions.• Checked employees' eligibility.• Checked payroll data entry.• Run the company’s payroll (more than 500 employees).• Made payroll and personnel transactions (vacations, absence, tickets, government relations, and loans).