- Coordinated and scheduled customer shipments, tracking deposits with [specific metric, e.g., daily accuracy] to ensure timely fulfillment through SAP.- Collaborate with the accounts receivable team to track customer deposits and create corresponding sales contracts.- Ensure that sales orders are properly scheduled in SAP and executed as planned. Coordinate between sales, logistics, and packing to ensure timely delivery of customer shipments.- Address all client-related issues, including complaints, special requests, tax inquiries, etc., and communicate them to the appropriate responsible professionals. Follow up on the situation until it is resolved. Record handled issues and provide necessary reporting to senior management to prevent future occurrences. -Monitor and analyze key sales metrics and performance trends, providing data-driven insights to support strategic and tactical decision-making.

- Managed and resolved inquiries and complaints for premium and VIP customers, consistently achieving a 95% satisfaction rate.- Proactively escalated complex issues, reducing resolution time by 30%.- Ensured information accuracy and completeness using CRM and troubleshooting tools, maintaining a first-call resolution rate of 90%.- Followed up on customer cases within established time frames to confirm successful resolution, enhancing overall customer loyalty.- Provide accurate, valid and complete information by using the right methods/tools.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Stay updated on the latest fashion trends and styles.- Demonstrate a genuine interest in the world of fashion.- Anticipate and understand customer preferences and needs.- Offer personalized recommendations based on individual styles.- Ability to adapt to diverse customer preferences.- Excellent communication skills to convey product features and benefits.- Listen actively to customer feedback and respond appropriately.- Skillful in guiding customers through the decision-making process.- Close sales by ensuring customer satisfaction and addressing concerns.

- Proficient in identifying and resolving network issues promptly.- Replace and upgrade hardware components as needed for optimal system performance.- Monitor and supervise the daily operations and performance of computer systems.- Maintain accurate records, documenting absences, and tardiness of team members.- Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.