 Request.obtan&verifty all needed documents from clint to start providing the service.  Deal directly with cliint either by telephone or face to face . Ensure the prompt response for customer inquires .request & complaints. Maintain customer satisfaction with the services provided. Contact and Handling Customers inquiries Complaints Managing the branch operation Ensures that all applicable company policies,procedures are clearly communicated to staff and implemented Responsible for coaching and training for new employees Communicate and coordinate with internal departments. Revision and sign contract with customer by delegated from the MD