Ali Stevens Email & Phone Number

Greater Atlanta Area

• Coordinate the pickup, transfer, and deployment of electronic assets and equipment according to client specifications and the availability of internal drivers and/or third party freight providers.• Schedule and assign Logistics Carriers according to factors such as client location, freight and labor requirements.•Respond promptly to customer and/or vendor inquiries in relation to delivery status, ETA, and/or expediting pickup.• Responsible to work in operational coordination with the company’s Sales, Operations, and Finance departments to respond to client inquiries and resolve reporting or settlement issues.• Follow SOPs and work instructions that support the company’s product movement volume goals and/or expediting order.• Maintain defined standards for cost and time efficiency.

Chattanooga, Tennessee Area

Skills utilized: conflict resolution, data analysis, customer service •Planned day-to-day operation of largest Engineered solo fleet•Increased utilization and profitability of Amazon solo fleet 10% to an all-time high•Grew Engineered truck count by 8%, driving overall customer service up by 2.3% •Developed and implemented key action plans resulting in a 99.5% on time service •Collaborated with fleet and account managers to resolve driver issues, preventing service failures

Chattanooga, Tennessee Area

Skills utilized: customer service, organization, time management, critical thinking•Managed company’s largest customer based on yearly revenue and volume•Attained top load count for Q2 and Q3 of 2015•Negotiated customer rates to improve profitability margin per load 1.2%•Elected as department representative to conduct training sessions for employees on a weekly basis•Exceeded customer expectations, increasing service from 97.9% to 98.7% on time service•Directed social media awareness on newly implemented policies and procedures for professional drivers•Designed Operation Department public relations initiative to promote internal and external employee unity

Skills utilized: work under pressure, communication, managerial skills, microsoft office, leadership•Supervised 125+ professional drivers on fleet team•Decreased fleet turnover from 110% to 83%•Led monthly safety meetings to promote DOT compliance and reduce preventable accidents•Assisted in training Southern Refrigerated Transportation employees on transitioning to new software system•Created training handbooks for fleet operations protocol

Bachelor Of Science (B.S.), Anthropology, 3.5

Activities and Societies: Alpha Delta Pi Sorority, Campus Crusade for Christ

Education record

Activities and Societies: Cheerleading, Dance Team, Softball, Serteen, Yearbook Editor, Art Club, Choir