Ali Hamdan Email & Phone Number

Bucharest, Romania

Romania

As Head of Professional Services at Vertiv, I am responsible for the overall setup of delivery of a wide range of services, including Customer Service, Engineering Services, Finance, HR, Marketing, Legal, Sales, and Software Development. I lead a team of professionals to ensure that these services are delivered effectively and efficiently.My role also involves driving significant transformations across the organization, with the goal of improving operational performance and delivering outstanding results. I work closely with teams across functions and regions to implement changes that create value for our customers and stakeholders, while also ensuring that we remain at the forefront of industry innovation.I have been able to build a culture of collaboration and continuous improvement, with a focus on driving excellence in everything we do. This has resulted in significant improvements in key performance indicators, including customer satisfaction, employee engagement, and financial performance.

Bucharest, Romania / Szczcein, Poland

During my tenure as an Assistant Vice President Operations at Genpact, I had the opportunity to lead several operations across Hungary, Poland, and Romania. My team and I successfully managed multiple functions, including Accounts Payable, Accounts Receivable, Order Management, Credit & Collection, and Procurement, for customers in various industries such as Chemicals, Manufacturing, Industrial and Services.One of my strengths lies in building and managing large, diverse teams across different regions and functions. This has allowed us to deliver high-quality services, optimize processes and provide excellent customer experiences.Apart from operational responsibilities, I also handled P&L and budgetary functions, collaborating closely with senior leadership to ensure financial sustainability and growth for our organization. I take pride in being able to foster a culture of collaboration and innovation, which enables us to work closely with customers and develop customized solutions to drive business growth.

Bucharest, Romania

During my time as Service Delivery Leader at Genpact, I led a team responsible for transforming the Order To Cash function for one of our automotive clients. I was responsible for driving the delivery of operations from our teams based in Poland and Romania. Throughout this project, I focused on optimizing processes and improving efficiency through collaboration with my team and utilizing the latest technologies and best practices. Our efforts resulted in a superior customer experience and successful results for our client. I am passionate about leading and driving successful transformations that enable businesses to achieve their objectives and grow.

Bucharest, Romania

In my previous role at Oracle, I was responsible for leading the Credit and Collection teams for the Benelux and Ireland region, overseeing different lines of business. My primary focus was on driving operational excellence, improving Days Sales Outstanding (DSO), and implementing long-term collection strategies. To achieve this, I leveraged my expertise collection and utilizing technology to optimize processes, drive efficiency and enhance the customer experience. I worked closely with my team to develop and implement innovative solutions and strategies that improved the overall credit and collection process, resulting in improvements in cash flow for our business.

Bucharest, Romania

As a Senior Account Manager for the Middle East and North Africa region at Oracle, I was responsible for managing key customer and Value-Added Distributor (VAD) accounts. I worked closely with our partners to boost business opportunities, while ensuring that we met our financial targets through effective management of cash and aging targets.To achieve this, I fostered a culture of collaboration and partnership that enabled us to work closely with our customers and partners to understand their unique needs and develop tailored solutions to meet them. This involved leveraging my expertise in relationship management, business development, and sales to drive revenue growth and improve customer satisfaction.

Bucharest, Romania

As an Accounts Receivable Manager for the MEA region, I oversaw a diverse portfolio of customers and worked closely with them to ensure accurate invoicing and timely payments. In addition, I played a key role in the transition of the MEA SUN to Oracle, working closely with the newly acquired teams and processes to integrate seamlessly and deliver smooth services to our internal and external customers. My focus on collaboration and attention to detail were instrumental in ensuring a successful transition and maintaining strong relationships with our customers.