• Act as subject matter expert on Sizmek Ad Serving platform usage, implementation and positioning• Build and establish exceptional relationships with our advertising clients• Maintain strong, active relationships with key client and agency stakeholders• Influence a positive, solutions-based, and results-driven collaborative culture within aligned team • Manage multiple advertiser and agency accounts, maintaining positive working relationships with the media buyers, planners and operations teams at these companies• Prepare campaign progress reports, analysis and research leveraging Sizmek data both during and after campaigns• Work closely with sales, marketing and product teams to support client proposal development• Assist advertisers and agencies with day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking and troubleshooting• Manage successful client deployments and ensure ongoing high client satisfaction and renewal• Work closely with product and marketing teams to communicate root causes for customer success or failure, and drive requirements for product enhancement and development

• Generate reports based on CRM data and interpret and present actionable solutions to leadership• Work cross-functionally with internal teams to develop kitted content and relevant campaign materials• Conduct competitive research to identify messaging strategy and target markets and industries• Own and manage portfolio of active SaaS integrations and enterprise software projects for variety of clients• Provide daily communications, sprint reviews, project retrospectives, and regular snapshots of status• Ensure continuous improvement of project framework to minimize roadblocks and meet timeline milestones

• Consistently owned branding strategy and website development processes across full capacity of project work• Consulted with clients to determine key requirements, define project scope, and develop plans and schedules• Effectively communicated and managed expectations regarding deliverables and status to project teams• Provided thought leadership to improve framework processes and institute standard practices• Secured over $200K+ in incremental revenue with existing client base

• Led execution and delivery of mobile and digital programs for major clients resulting in over 300M text messages- Chipotle Mexican Grill, Warner Bros, Comcast XFINITY, Bright Pink, Road Runner Sports• Evaluated client goals and developed strategy based on historical data and projections• Analyzed account performance and various sized data sets to define client objectives and KPIs• Maintained continuous alignment of program scope and timelines to ensure scheduled launch and optimal results• Conducted A/B tests to measure consumer engagement and provided recommendation based on stats• Consistently presented findings to key internal and external stakeholders to identify areas for growth • Successfully managed accounts and uncovered opportunities to reach incremental revenue goals of $4M+• Supported Customer Success Leadership Team in quarterly road mapping and crucial initiatives• Represented day-to-day customer voice within organization- Owned feedback loop with product and leadership teams

• Executed complex campaign set-up, testing, and reporting for clients• Captured and disseminated information through data visualization across all customer touch points• Bridged communication across all departments, customers and essential partners• Developed deep, integrated relationships with clients • Became an expert in the fundamentals of mobile marketing

• Partnered with clients to develop a cohesive local strategy utilizing Yelp’s customer engagement products• Built and sustained relationships with business owners by understanding goals and overcoming objections - Increased client exposure to drive revenue for Yelp by selling targeted online advertising• Effectively organized and managed pipeline within Salesforce CRM• Achieved and consistently exceeded monthly sales quotas of $15K+

• Extensive understanding and knowledge of rental market and inventory• Leveraged expertise from across the organization to problem solve and assist clients• Obtained Illinois Real Estate License

• Assisted in leading on-boarding process for new employees• Completed an in-depth Cost Per Hire analysis and presented findings to internal team• Conducted employee satisfaction survey for new hires which resulted in process improvement implemented across organization

• Handled consumer profiles, design and maintenance of Excel spread sheets for wine inventory, floral arrangements, audio and visual requirements, and menu design• Consulted with customers and transformed “complaints” into future sales• Managed booking of dining reservations and special events including weddings, rehearsal dinners, corporate meetings and celebrations requiring maximum sales volume