Currently studying international relations, international relations theory, contemporary international politics, global political economy, transnational activism and policy

- Conceived and implemented a global client experience program for a Fortune 500 company with revenue of USD 20.9 billion, operations in 80 countries and more than 100,000 employees- Set up a new global function with accountability to the global executive board and led the successful roll-out of a new enterprise-wide technology platform for client experience management- Recruited and managed a central team to deliver multiple concurrent and complex projects with tight timelines across diverse countries, cultures, languages and time zones- Established collaborative cross-functional partnerships to deliver client experience improvements across the organisation, measurably increasing client satisfaction- Communicated client insights and key messages to gain buy-in and inform strategic decisions; presented regularly at global, regional, and national leadership forums both virtually and in person, including the firm’s global leadership conference

- Partnered with the CEO and the regional executive board to shape a One JLL business strategy focused on driving a client-centric culture across all JLL service lines, comprising 40,000 employees in 16 countries- Led communication, education, and engagement to drive employee awareness, understanding, and readiness for change at all levels of the organisation- Designed and facilitated cross-functional workshops to mobilise grassroots champions, gain insight to inform strategy, and drive local action plans- Pioneered a centralised voice of the client program and project-managed the pilot of a new technology platform to gather and respond to client feedback

- Led the regional marketing strategy for JLL’s corporate outsourcing business, supporting significant growth in Australia, China, India, and Japan- Supervised a central team working in collaboration with local marketing teams in national offices, as well as regional teams in the Americas and Europe- Managed annual marketing budget and increased operational efficiency by more than 50% through smart sourcing and process improvements- Designed and project-managed integrated marketing campaigns to position JLL as a thought leader on strategic topics; achieved a 10x increase in traditional media coverage and drove the adoption of new digital media channels- Created and mobilised go-to-market strategies to launch new products and enter new markets, including market research and analysis, strategy workshop facilitation, value proposition development, and delivery of sales tools and training

- Responsible for marketing and communications activities, including public relations, internal communications, client events, industry engagement, property marketing, sales training, and marketing collateral- Led the nationwide launch of JLL Energy and Sustainability Services through an integrated go-to-market strategy that positioned the firm as a market leader and strategic advisor on green buildings- Authored and edited market-leading content on real estate sustainability issues, including media releases, articles, and research papers