Ali Usman Email & Phone Number

Dubai, United Arab Emirates

Umm Ramool, Dubai, United Arab Emirates

Key Responsibilities:• Follow communication “scripts” when handling different topics.• Manage large amounts of inbound and outbound calls in a timely manner.• Deal directly with customers either by telephone, electronically or face to face.• Listen to customer’s concerns, issues and questions.• Obtain and evaluate all relevant information to handle product and service inquiries.• Organize workflow to meet customer’s timeframes.• Direct requests and unresolved issues to the designated resource.• Resolve customer’s concerns and answer customer’s questions to best ability.• Maintain a positive attitude and calmly respond to customer’s complaints.• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.• Recommend possible products to meet the customer’s needs.• Refer issues and questions to managers if necessary.• Prepare product and customer reports by gathering data collected during customer interactions.• Communicate and coordinate with internal departments.• Sell products and place customer orders in the computer system• Build sustainable relationships of trust through open and interactive communication.• Follow communication procedures, guidelines, and policiesFamiliar with CRM Sage And Salesforce

Dubai

Key Responsibilities:• Drove & operated technical equipment on the airport.• Responsible for loading and offloading activities safely.• Made sure the safety rules are followed at all times.• Checked all Ground Support Equipment.• Checked aircraft doors to avoid any damage when loading and offloading.• Followed the instructions of the Supervisor, inform the supervisor of any problems.• Provided assistance for Pushback/tow operations.• Made sure aircraft structure is clear from any barriers to avoid.

Sharjah

Key Responsibilities:• Prepared and submitted all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the management.• Prepared and processed timely distribution of salary, bonus, increment salary slip, leave encashment and full and final settlements.• Checked travel and tour expenses and contractor bills and record in relevant software for timely credit of the amount into employee's accounts.• Maintained HR records, such as those related to compensation, health and medical insurance. Arranged Visa (Work Permit, Visit Visa etc.) for Staff.• Ensured all Visa, Medical & Labor permits are up to date and arrange timely renewal. • Responsible for safekeeping of Passport of employees. • Renewal of Trade License Commercial Contracts & other important documentation.• Screening phone calls and routing callers to the appropriate party.• Maintain polite and professional communication via phone, e-mail, and mail.• Using computers to generate reports, transcribe minutes from meetings, create submittals, and conduct research.• Implement clerical duties and administrative processes• Maintain up-to-date employee holiday records• Handle sensitive information in a confidential manner• Maintains a system for recording expenses and the use of petty cash.• Performs other related duties as assignedAchievements:During my time in this role, I have actively sought to develop my knowledge of the wider business. More specifically, I have proactively spent time with members of the employees and management to further my understanding of these functions, how our roles interact and areas for improvement in the relationships.

Key Responsibilities:• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supply.• Provides administrative support to ensure efficient operation of office also Greeting and assisting visitors.• Produce and distribute correspondence memos, letters, faxes, and forms. Ordering office supplies• Negotiated on price, costs, delivery and specifications with buyers.• Negotiated the term of an agreement and closing sales.• Checked the quantities of goods on display and in stock.• Made submittals for Contractors and Main Clients.• Made accurate, rapid cost calculations and providing customers with quotations.• Write letters and emails on behalf of other office staff• Renewal of Labor Card, Resident Visa, ID Cards, Trade License, Commercial Contracts and Import Codes for Air & Sea freights.

I.Com, Commerce

Matric, Science