Ali Asfour Email & Phone Number

• Played a pivotal role in the support and management of network components, including routers, switches, and firewalls, resulting in improved network reliability and performance. • Utilized expert knowledge of Microsoft Server 2012/2016 R2, Active Directory, Microsoft 365, Windows 10, and mobile operating systems to resolve technical issues and optimize system functionality. • Provided technical assistance to end-users, troubleshooting hardware and software issues, and ensuring timely problem resolution. • Assisted in managing user accounts and access permissions, implementing security protocols to maintain data confidentiality and integrity. • Conducted regular software updates and patches, ensuring systems were up-to-date with the latest security fixes. • Participated in the development of disaster recovery and business continuity plans, contributing to the organization's preparedness for potential security incidents. • Demonstrated proficiency in troubleshooting and resolving remote system issues, minimizing downtime and maximizing user productivity. • Led remote troubleshooting efforts, diagnosing and resolving technology infrastructure problems to provide quick and efficient solutions. • Upheld excellent customer service standards, consistently receiving positive feedback for responsiveness and problem-solving skills.

Windsor, Ontario, Canada

• Developed and optimized gaming software using C++ and Unreal Engine.• Collaborated with senior developers to implement new features and troubleshoot issues.• Contributed to code reviews and participated in daily stand-up meetings to ensure project alignmentand efficiency.• Assisted in the design and development of game mechanics, enhancing user experience.• Tested and debugged software to ensure high performance and reliability.

Windsor, Ontario, Canada

• Implemented new inventory management software, enhancing tracking and auditing processes.• Played a key role in the transition to a digital logging system, significantly improving data accuracy and accessibility.• Worked with my coworkers and created an efficient system to maximize teamwork and productivity• Conducted regular IT maintenance checks on handheld devices and computers, ensuring their optimal performance for inventory management to uncover and address inaccuracies.