Ali Bryk Email & Phone Number

Marlton, Nj

Philadelphia, Pa

Team Lead for Home Loan Processors supporting Private Mortgage Bankers in the processing of government, conforming & non-conforming Wells Fargo Home Mortgage Loans. ▪ Perform high volume, time sensitive tasks related to the loan documentation process which includes researching and problem solving to ensure compliance with customer loyalty, quality and timeliness standards. ▪ Interact with Management and respond on any issues relating to reporting, risk audit, or other concerns.▪ Enforce policies, procedures and best practices to ensure high quality service.▪ Demonstrate excellent customer service skills and experience daily. ▪ Ability to handle confidential material in a professional, ethical manner. ▪ Excellent verbal and written communication skills. ▪ Strong interpersonal skills to build and maintain professional relationships with clients and co-workers. ▪ Ability to perform tasks with limited supervision. ▪ Time management and organization skills to effectively prioritize multiple objectives and achieve volume goals. ▪ Interpreting policies while analyzing applications, property specs and documentation

Mt. Laurel, Nj

PHH Home Loans, Mt. Laurel, NJ 1997-2013 Loan Processing Supervisor/Operations Supervisor (2003-2013)Effectively managed a team of 9-20 Loan Processors, Underwriters and Assistants in day-to-day mortgage operations to ensure timely, accurate and efficient processing of retail purchases, refinances, fixed 2nds, HELOCS & BELOCS.▪ President’s Club Award Recipient for my team achieving the highest number of annual closings with the highest customer service results. ▪ Gathered, maintained, monitored and analyzed operations metrics and reports on performance, in order to exceed department goals.▪ Enforced policies, procedures and best practices to ensure high quality service.▪ Developed and maintained relationships with clients and business partners.▪ Created a motivating, positive & fun work environment while promoting teamwork.▪ Provided tools and resources to empower processors & underwriters to make effective decisions. ▪ Coached/mentored Processors & Underwriters on a regular basis to become better communicators, self sufficient and assertive to grow our business. ▪ Interacted with Management and responded on any issues relating to reporting, risk audit, or other concerns.▪ Led and participated in specialized projects that impacted long-term strategy.▪ Effectively closed FHA/VA, USDA, conventional Fannie/Freddie, jumbo, specialty, EA, HASP and landscape loans.▪ Provided technical expertise and direction to the teams regarding rates, programs and underwriting requirements.

Loan Processor (2000-2003)Responsible for providing support to clients obtaining a residential mortgage and reviewing the documents for accuracy from conditional approval to closing.▪ Achieved multiple MVP awards and excellence in service awards.▪ Counseled borrowers through entire loan process through closing. ▪ Effectively closed FHA/VA, conventional Fannie Mae/Freddie Mac, jumbo, specialty, EA and landscape loans.▪ Consistently maintained service, target and quality standards.▪ Built and sustained relationships.▪ Enhanced creative thinking, communication and problem solving skills, excellent organizational skills. ▪ Proven ability to multi-task and meet deadlines in a fast-paced, high volume, environment.▪ Ability to work in a call center environment.

Mortgage Loan Officer (1997-2000)Originated quality applications for residential mortgages from internal and external referral sources.▪ Effectively sold and closed over 59 million in home mortgages.▪ Proven excellent communication and customer service skills.▪ Counseled individual borrowers appropriately.▪ Maintained regular contact with clients.▪ Interpreted rates and programs.