Ali Bryk Email & Phone Number

Marlton, NJ

Philadelphia, PA

• Team Lead for Home Loan Processors supporting Private Mortgage Bankers in the processing of government, conforming & non-conforming Wells Fargo Home Mortgage Loans.
• Perform high volume, time sensitive tasks related to the loan documentation process which includes researching and problem solving to ensure compliance with customer loyalty, quality and timeliness standards.
• Interact with Management and respond on any issues relating to reporting, risk audit, or other concerns.
• Enforce policies, procedures and best practices to ensure high quality service.
• Demonstrate excellent customer service skills and experience daily.
• Ability to handle confidential material in a professional, ethical manner.

Mt. Laurel, NJ

• PHH Home Loans, Mt. Laurel, NJ 1997-2013 Loan Processing Supervisor/Operations Supervisor (2003-2013)Effectively managed a team of 9-20 Loan Processors, Underwriters and Assistants in day-to-day mortgage operations to.
• President’s Club Award Recipient for my team achieving the highest number of annual closings with the highest customer service results.
• Gathered, maintained, monitored and analyzed operations metrics and reports on performance, in order to exceed department goals.
• Enforced policies, procedures and best practices to ensure high quality service.
• Developed and maintained relationships with clients and business partners.
• Created a motivating, positive & fun work environment while promoting teamwork.

• Loan Processor (2000-2003)Responsible for providing support to clients obtaining a residential mortgage and reviewing the documents for accuracy from conditional approval to closing.
• Achieved multiple MVP awards and excellence in service awards.
• Counseled borrowers through entire loan process through closing.
• Effectively closed FHA/VA, conventional Fannie Mae/Freddie Mac, jumbo, specialty, EA and landscape loans.
• Consistently maintained service, target and quality standards.
• Built and sustained relationships.

• Mortgage Loan Officer (1997-2000)Originated quality applications for residential mortgages from internal and external referral sources.
• Effectively sold and closed over 59 million in home mortgages.
• Proven excellent communication and customer service skills.
• Counseled individual borrowers appropriately.
• Maintained regular contact with clients.
• Interpreted rates and programs.