Melissa Rush Email & Phone Number

Frisco, Tx, Us

Texas, United States

Responsibilities:To grow the Coldwell Banker partnership by building relationships with the agents, branch managers, and affiliated title companies. I’m located inside a Coldwell Banker office where I attend meetings and provide training with a market update, go over programs, and express ways we can work together to help build their business. I help customers with the pre-approval process in person or over the phone for purchase or a refinance. I counsel the borrower on loan terms… Show more Responsibilities:To grow the Coldwell Banker partnership by building relationships with the agents, branch managers, and affiliated title companies. I’m located inside a Coldwell Banker office where I attend meetings and provide training with a market update, go over programs, and express ways we can work together to help build their business. I help customers with the pre-approval process in person or over the phone for purchase or a refinance. I counsel the borrower on loan terms, payment, and cost associated with the loan. Review credit reports, analyze income documents, and perform a debt-to-income ratio analysis. Responsible for timely closing of loans by maintaining constant communication throughout the entire loan process. Strong knowledge of Conventional and Government product guidelines including Conforming, Non-Conforming, FHA, VA, USDA, and DPA loans. Accomplishments for 2023:Excellent Customer Service scoresAccomplished building relationships with the Coldwell Banker agents Show less

Responsibilities: Responsible for building Keller Williams agent relationships. Once the relationship was established, then the agent would name you as their dedicated loan officer and the relationship would continue to grow. I would provide training to agents about our company and the programs we could offer. Once the application was completed, then I would counsel the customers on loan terms, payment, cost associated with the loan, review credit reports, analyze income documents, and… Show more Responsibilities: Responsible for building Keller Williams agent relationships. Once the relationship was established, then the agent would name you as their dedicated loan officer and the relationship would continue to grow. I would provide training to agents about our company and the programs we could offer. Once the application was completed, then I would counsel the customers on loan terms, payment, cost associated with the loan, review credit reports, analyze income documents, and perform a debt-to-income ratio analysis. Responsible for collecting upfront documents for the Conditional Approval letter on purchases, timely closing of loans by maintaining constant communication throughout the entire loan process among the customer, loan processor, Title Company, and the Realtor. Strong knowledge of Conventional and Government product guidelines for both Purchase and Refinance including Conforming, Non-Conforming, FHA, VA, and USDA loans. Accomplishments for 2022: Closed 62 loans for $18.1 millionTop Producer for Units and Volume in the Scotsman Guide Accomplishments for 2021: Closed 171 loans for $49.3 million4.9 Customer Service Average for both Buyers and Agents85% Conversion RatioRanked #25 out of 91 Loan OfficersTop Producer for Units and Volume in the Scotsman Guide Accomplishments for 2020: Closed 215 loans for $57.6 millionConsistent 5 Star Customer Service AwardTop 25% for all Loan OfficersTop Producer for Units and Volume in the Scotsman Guide Show less

Responsibilities:Customer meetings over the phone or in person to discuss purchase or refinance needs. Counsel borrower on loan terms, payment, and cost associated with the loan. Pre-qualify and Conditionally approve customers by taking a complete and thorough application. Review credit reports, analyze income statements and perform a debt-to-income analysis. Responsible for timely closing of loans by maintaining constant communication throughout the entire loan process amongst the… Show more Responsibilities:Customer meetings over the phone or in person to discuss purchase or refinance needs. Counsel borrower on loan terms, payment, and cost associated with the loan. Pre-qualify and Conditionally approve customers by taking a complete and thorough application. Review credit reports, analyze income statements and perform a debt-to-income analysis. Responsible for timely closing of loans by maintaining constant communication throughout the entire loan process amongst the customer, loan processor, Title Company, and the Realtor. Work closely with banking center associates to cross sell other services offered by the bank. Responsible for obtaining my own lead generation by establishing relationships with local realtors and builders. Strong knowledge of Conventional and Government product guidelines for both Purchase and Refinance including Conforming, Non-Conforming, FHA, VA, Home Equity fixed and variable. Accomplishments for 2018:Closed 59 first mortgages for $17 million.98% Customer Satisfaction scoreApp to Fund Ratio at 97%Top performer for my teamIncreased market share from 2.7% to 7.1% Show less

Dfw

Responsibilities:Sell gifts, books, and toys to over 100 customers in my territory. Prospect for new business continually to ensure territory growth. Responsible for making my own appointments including cold calling, presenting products to sell, and increasing production. Actively servicing customers as needed to grow production. Building new relationships, identifying needs, presenting value, and good customer service skills. Manage over 100 customers in an assigned territory and 18-20… Show more Responsibilities:Sell gifts, books, and toys to over 100 customers in my territory. Prospect for new business continually to ensure territory growth. Responsible for making my own appointments including cold calling, presenting products to sell, and increasing production. Actively servicing customers as needed to grow production. Building new relationships, identifying needs, presenting value, and good customer service skills. Manage over 100 customers in an assigned territory and 18-20 vendors at a time with 100’s of products within each vendor to sell. Required to work at two major shows and two minimarkets per year. Accomplishments:Received Rookie of the year in 2013Received an Award for 39% growth year over year in 2014Increased growth by 13% for 2015Management asked me to hold a sales training session for one of my vendors#1 sales rep with 7 vendors YTD, 30-40 reps depending on vendorIn the top 20 for all reps for January and February 2016 Show less

Plano, Tx

Responsibilities: Worked with new and existing customers to customize loan programs and provide custom solutions tailored to meet the financial needs of individual customers. Review credit reports, analyze income statements and perform underwriting of income versus debt and combined asset worth. Provide customers with the desired payment level and cost level associated with buying a new home. Responsible for timely closing of loans by maintaining constant communication throughout the entire… Show more Responsibilities: Worked with new and existing customers to customize loan programs and provide custom solutions tailored to meet the financial needs of individual customers. Review credit reports, analyze income statements and perform underwriting of income versus debt and combined asset worth. Provide customers with the desired payment level and cost level associated with buying a new home. Responsible for timely closing of loans by maintaining constant communication throughout the entire loan process amongst the customer, loan processor, appraiser, Title Company, and the Realtor. Work closely with banking center associates to cross sell other services offered by the bank. Responsible for obtaining my own lead generation by establishing relationships with local realtors and builders. Strong knowledge of Conventional and Government product guidelines for both Purchase and Refinance include Conforming, Non-Conforming, FHA, VA, Home Equity line of credit.Accomplishments:Consistently in the top for monthly Production and Fundings #1 in Customer Loyalty for department for March 2012 #1 in Customer Loyalty for department in May 2012 Show less

Plano, Tx

As a Team Manager, I was responsible for the day-to-day operations of a team of sales associates and my own loan production. Planned, directed, supervised and evaluated workflow and sales performance. Coordinated work activities to achieve the volume expected to meet operational requirements. Recognized and recommended operational improvements. Enthusiastically supported and trained sales associates on updated guidelines, policies, and sales techniques. Skilled at handling situations which may… Show more As a Team Manager, I was responsible for the day-to-day operations of a team of sales associates and my own loan production. Planned, directed, supervised and evaluated workflow and sales performance. Coordinated work activities to achieve the volume expected to meet operational requirements. Recognized and recommended operational improvements. Enthusiastically supported and trained sales associates on updated guidelines, policies, and sales techniques. Skilled at handling situations which may require adaptation of response or extensive research through advanced problem solving and/or sophisticated sales techniques. Trained and coached 34 new reps on program guidelines and mortgage sales. Interviewed candidates for hire, conducted sales training for our entire division, and monitored performance. Assisted the Production Manager with daily tasks, team meetings, and creating various reports. Accomplishments: Ranked in the Top always for Production and Monthly Fundings, Received the Top Funder Award for 9/2010 and 10/2010, Received Top Customer Service Award for 9/2010, Received Top Customer Service Award for 10/2010, Received Top Customer Service Award for 10/2007, Circle of Excellence Sales Winner 2005, ranked #2 out of 133 reps with a total volume of $27.3 million, Ranked #1 for 2005 in Home Equity Funding units with 357 units totaling $13.3 million, Received Top Home Equity award for 12/2004 at $1.17 million, Received the Highest Funding Rate Award for 12/2004, Received the Highest Funding Rate Award for September 2004 at 88%, Received the Highest Funding Rate Award for 5/2004 at 91%, Received the Highest Funding Rate Award for 4/2004 at 92.42%, Received the Highest Funding Rate Award for 2/2004 at 91.38%, Received Top Customer Service Award for 9/2004, Received the Highest Funding Rate Award for 3/2003 at 89.92%, Received an award for exceeding $50 million in Internet Home Equity Funding Volume for 6/2003. Show less

Plano, Tx

ResponsibilitiesResponsible for the day to day operations of a team of sales associates and my own loan production. Planned, directed, supervised and evaluated work flow and sales performance. Coordinated work activities to achieve the volume expected to meet operational requirements. Recognized and recommended operational improvements. Enthusiastically supported and trained sales associates on updated guidelines, policies, and sales techniques. Skilled at handling situations which may… Show more ResponsibilitiesResponsible for the day to day operations of a team of sales associates and my own loan production. Planned, directed, supervised and evaluated work flow and sales performance. Coordinated work activities to achieve the volume expected to meet operational requirements. Recognized and recommended operational improvements. Enthusiastically supported and trained sales associates on updated guidelines, policies, and sales techniques. Skilled at handling situations which may require adaptation of response or extensive research through advanced problem solving and/or sophisticated sales techniques. Trained and coached 34 new reps on program guidelines and mortgage sales. Interviewed candidate for hire, conducted sales trainings for our entire division, and monitored performance. Assisted the Production Manager with daily tasks, team meetings, and creating various reports. Worked with new and existing customers to customize loan programs and provide custom solutions tailored to meet the financial needs of the individual customers. Reviewed credit reports, analyzed income statements and performed underwriting of income versus debt and combined asset worth. Strong knowledge of Conventional and Government product guidelines for both Purchase and Refinance. Offered VA, FHA, Conforming, Non-Conforming, Home Equity Fixed and variable options.Sr. Mortgage Loan OfficerResponsibilitiesProvided financing solutions to portfolio customers by either refinancing their current loan or offering a Home Equity product. Responsible for taking inbound leads generated from the internet and converting them into a loan application. Strong knowledge of Conventional and Government guidelines for Refinance and Home Equity products. Offered VA, FHA, Conforming, Non-Conforming, Home Equity Fixed and variable options. Show less

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Zeta Tau Alpha and Psi Chi Organization

Bachelor Of Arts (Ba), Psychology

Activities and Societies: Zeta Tau Alpha

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Zeta Tau Alpha