Celina Foo Email & Phone Number

Equal Housing LenderZillow Home Loans, LLC NMLS #102872600 Michelson Drive, Suite 1201, Irvine, California 92612https://www.zillowhomeloans.com/https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/10287www.zillowhomeloans.com/licensing/

• Successfully helped to lead and mentor a team of 15+ Loan Officers, transforming them from entry-level professionals into top producers within the company.
• Pioneered best practices and strategies for sales pitches that improved team conversion rates by over 35%, boosting customer satisfaction and company profitability.
• Collaborated closely with management to refine lending software functionality and workflow processes, leading to significant enhancements in operational efficiency and expedited closing turn times.
• Conducted regular performance reviews for team members by evaluating their sales calls and customer feedback, offering recommendations for improvements.

• Consistently closed 10-15 purchase and refinance units per month, ranking within the top percentile of the company in terms of loan volume and production.
• Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and repeat business from their satisfied clients.
• Built a positive reputation within the Operations department for exceptional teamwork and work ethic.
• Facilitated financial workshops for prospective borrowers, providing education on loan products and credit health that resulted in credit rating improvements of 100+ points in numerous cases.

• Reviewed loan files for accuracy, identified missing documentation, and generated condition lists for applicants.
• Collaborated with other departments, including sales, underwriting, and funding, for seamless coordination to facilitate successful loan closings.
• Managed multiple loans simultaneously, ensuring timely completion of each task assigned without compromising on compliance or quality standards.