Achieve sales and margin goals by developing a wide-range outbound calling plan, provide special pricing within branch guidelines. Maintain account information. Present and track relevant Marketing Products that include catalogs, seasonal sales, annual show, vendor programs, consumer link, and discontinued merchandise. Process all orders, returns including research before the actual return is approved, provide instruction to customer on method of return. Seek supervisor and outside sales consultants for assistance on large and unusual return requests. Assist credit department with collections. Interact with Marketing on special imprint needs. Gather industry information regarding accounts and competition.

Handled all phases of store operations. Responsible for recruiting, hiring, training, developing and evaluating employees. Coordinated all phases of store operations, store presentation. Improved inventory management, customer service, loss prevention, and risk management. Budgeted and scheduled weekly schedules, and daily operational cost control. Managed store revenue. Executed business initiatives, company sales, service, performance standards, and goals. Inspected and utilized surveillance equipment. Monitored and ordered store supplies.