Alice Mortimer Email & Phone Number

Old Toongabbie, Nsw, Au

Parramatta, New South Wales, Australia

* schedule Monthly Team Meetings, note take during meeting, type and upload Minutes and action tasks.* produce Reports for monitoring key performance data.* schedule Stepping On Presentations with external parties, including quotes and invoice preparation and prepare Show Bags with merchandise and literature.* maintain Low Vision Clinic Calendar and notify relevant recipients of upcoming appointment details.* verify and upload credit card invoices/receipts for approval, ensuring the correct General Ledger code is assigned.* accurately enter data for Rostering, selecting correct Funding Options.* regularly monitor and order merchandise, literature, printed stationery and supplies to ensure they are well stocked.* efficient management of library resources, including books, journals, online resources, DVDs and children’s resources.* organise office and equipment maintenance and repairs, to ensure upkeep and maintenance of office buildings, fittings and furniture are in compliance with legislated safety practices.* book and prepare meeting rooms, including set up of IT equipment, Wifi, display monitors and sound gear.* synchronise all aspects of training days, expos, open days and events successfully, including design advertising, posters, flyers and bulk text messages, to include all relevant details and to be in compliance with our branding policies.* attend events, ensuring all relevant merchandise and literature is readily available, along with branded gazebo’s and table cloths.* friendly interactions with event attendees and guests, informing them of our services, whilst collecting client referrals.* assist with processing, picking and packing of orders for canes, tips, dog harnesses, dog equipment, low vision aids and grant equipment, in preparation for courier collection or posting.* support with regular stocktake of all canes, tips, dog harnesses, dog equipment, low vision aids and grant equipment.* demonstrate and promote the Guide Dogs values.

Westmead, New South Wales, Australia

* provided a high level of front desk reception service, keeping patients informed of any delays.* ensured patients and health professionals receive excellent, efficient and compassionate service.* managed all duties effectively and in a timely manner, whilst maintaining confidentiality and patient privacy.* scheduled patient consultations and clinical appointments, hospital admissions, theatre lists and anesthetists.* patient billing (invoicing & receipting) including cash handling, EFTPOS, Medicare rebates and DVA Claims.* prepared hospital referrals for patient procedures, in readiness for the doctors to sign.* chased and collected surgeon costs from patients, due one week before surgery.* managed, scanned and filed all daily correspondence, pathology reports, imaging reports and hospital reports and prepared all outgoing mail.* promptly answered telephone calls, over 5 very busy incoming phone lines and attended to all enquiries efficiently and professionally.* ensured office and clinical supplies are well stocked, including hospital stationery.* provided co-operative and positive support to the Practice Manager and Practice Principle.* created a practice SOP manual, recording over 100 pages, including lists and templates, which I also placed on a shared drive, containing practice information, processes and procedures, which all staff now use regularly.* ensured waiting room and reception area was clean and tidy and brochures were re-filled in wall display.

Westmead Private Hospital, Westmead, New South Wales, Australia

* answer and direct approximately 450 telephone calls, over 13 incoming phone lines, a day on a NEC PBX IIC digital switchboard.* assist patients by providing IT support to navigate the Online Admission Form process.* customer (patients and their families, health funds, hospitals, doctors and their secretaries and visitors) and staff relations. * operation and announcement of messages over the hospital PA (public address) system.* monitoring and ordering of weekly stationery and stores supplies.* ensure all tasks comply with patient privacy requirements and confidentiality.* sort and prepare outgoing mail to Australia Post and other local hospitals.* sort and distribute all incoming mail (for all hospital departments and wards and doctors suites).* monitor various email inboxes and distribute and respond to emails accordingly (web enquiries, main reception, admissions and theatre bookings email accounts).* print various daily reports for pharmacy, pathology and imaging.* Pre Admission Clinic filing.* Admissions Document Control; filing of Doctors Referral/Consents Forms, Patient Admission Forms and various Approval Forms.* sort completed patient files into theatre time order for the following day, flagging any special notes that need further attention.* assist with new switchboard software execution, testing, training and roll out.* recording switchboard systems and procedures for the SOP manual.* train new and current staff with switchboard processes and procedures.* assist with various tasks within the Admissions Team and Front Reception.

Kenthurst, New South Wales, Australia

* managed a small team of admin/customer service staff.* processed plant supplier purchase orders.* organised freighter bookings and schedules.* receipted plant stock from plant suppliers, ensuring accuracy of plants, quantities and prices. * receipted pallets, racks, fuel levies and pick up costs, ensuring accuracy of quantities and prices. * processed plant supplier and freighter invoices for payment.* liaised with dock / yard staff for incoming stock.* liaised with logistics and picking staff for outgoing stock.* customer service - both on the telephone and face to face walk ins.* cash handling & EFTPOS.* processed customer orders, picking slips, bar codes, delivery dockets and invoices.* supplied plant availability and non-availability lists to sales reps regularly.* established new creditor supplier files.* established new debtor customer files.* created new stock codes, including buy and sell prices, species and nursery bin locations.* learned botanical and common names of plants.

Norwest Business Park, New South Wales, Australia

* controlled over 175 strata trust accounts - over 4,666 individual lot owners.* supervised workflow and deadlines, within the Strata Administration Team.* trained new and current staff with processes and procedures.* customer (lot owners, developers and contractors) and staff relations. * ensure all tasks comply within Strata Schemes Management Act & Trust Accounting requirements.* accounts payable.* accounts receivable.* assist with debt recovery.* direct ITR, IAS and BAS preparations and lodgements.* creditor compliance.* insurance claims.* Section 184 Certificates, Section 22 Notices, Section 258 Notices.* By-Law registration and compliance.* oversee Annual Fire Safety Statement compliance, for all lot owners.* coordinate all aspects of new business procedures.* new strata plan financial records analysis and reconstruction, in preparation for Year End auditing (including income (receivables), expenditure (payable), lot arrears/advances, bank reconciliations, profit and loss, balance sheet reporting).* assist with new software execution, testing, training and roll out.* implementing and recording systems and procedures for the SOP manual.

Norwest Business Park, New South Wales, Australia

* controlled over 131 strata trust accounts - over 3,362 individual lot owners.* customer (lot owners, developers and contractors) and staff relations. * fire compliance - coordinate fire inspections, fire repairs, Certification and Annual Fire Safety Statement lodgement with councils, for all lot owners.* ensure all tasks comply within Strata Schemes Management Act & Trust Accounting requirements.* accounts payable.* creditor compliance.* insurance claims.* Section 109 Certificates, Section 118 Notices, Section 119 Notices.* By-Law registration and compliance.* coordinate all aspects of new business procedures.* assist with new software execution, testing, training and roll out.* implementing and recording systems and procedures for the SOP manual.

Rydalmere, New South Wales, Australia

North Parramatta, New South Wales, Australia

* supervised and coordinated all aspects of new business procedures.* ensured all tasks complied within Strata Schemes Management Act & Trust Accounting requirements.* financial records analysis and reconstruction, in preparation for Year End auditing (including income (receivables), expenditure (payable), lot arrears/advances, bank reconciliations, profit and loss, balance sheet reporting).* ITR, IAS and BAS preparations for submission to external accountant.* implemented and recorded systems and procedures for the SOP manual.* complex reconciliations, for court hearings, debt collection agencies and fraud exposure.* customer (lot owners, developers and contractors) and staff relations.

North Parramatta, New South Wales, Australia

* controlled over 1,280 strata trust accounts - over 17,000 individual lot owners.* supervised workflow and deadlines, within the accounts team.* ensured all tasks complied within Strata Schemes Management Act & Trust Accounting requirements.* financial records analysis and reconstruction, in preparation for Year End auditing (including income (receivables), expenditure (payable), lot arrears/advances, bank reconciliations, profit and loss, balance sheet reporting).* ITR, IAS and BAS preparations for submission to external accountant.* supervised with all aspects of strata accounting (over 1,000 trust accounts) including accounts payable, accounts receivable, bank reconciliations, general ledgers, monthly and quarterly reporting, year end reporting and audit preparations.* implemented and recorded systems and procedures for the SOP manual.* complex reconciliations, for court hearings, debt collection agencies and fraud exposure.* customer (lot owners, developers and contractors) and staff relations.

North Parramatta, New South Wales, Australia - Casual Followed By Permanent Part Time

* controlled over 1,000 strata trust accounts - over 13,280 individual lot owners.* assisted with supervision of workflow and deadlines, within the Strata Administration Team.* ensured all tasks complied within Strata Schemes Management Act &Trust Accounting requirements.* financial records analysis and reconstruction, in preparation for Year End auditing (including income (receivables), expenditure (payable), lot arrears/advances, bank reconciliations, profit and loss, balance sheet reporting).* ITR, IAS and BAS preparations for submission to external accountant.* supervised with all aspects of strata accounting (over 1,000 trust accounts) including accounts payable, accounts receivable, bank reconciliations, general ledgers, monthly and quarterly reporting, year end reporting and audit preparations.* implemented and recorded systems and procedures for the SOP manual.* complex reconciliations, for court hearings, debt collection agencies and fraud exposure.* customer (lot owners, developers and contractors) and staff relations.

Baulkham Hills, New South Wales, Australia - 1 Day Per Week

* accounts payable.* accounts receivable - including debt recovery.* bank reconciliations, profit and loss, balance sheet reporting.* BAS preparations, for submission to external accountant.* payroll and superannuation.* implemented and recorded systems and procedures for the SOP manual.

Westmead, New South Wales, Australia - 3 Days Per Week

* accounts payable.* accounts receivable - including debt recovery.* bank reconciliations, profit and loss, balance sheet reporting.* medicare billing.* health fund billing.* BAS preparations, for submission to external accountant.* payroll and superannuation.* patient relations - including appointment schedules and reception.

Part Time - Weekends Only

* party demonstrator and door to door sales. * implemented party theme ideas to increase party bookings and sales.* marketing, product exposure, promotions and fund raising.* achieved top 5 dealer sales status (within distributorship) on several occasions.* coordinated parties, orders, replacements and deliveries.* bookkeeping.* customer relations.

Smithfield, New South Wales - 3 Days Per Week

* accounts payable.* accounts receivable - including debt recovery* bank reconiliations, profit and loss, balance sheet reporting.* BAS preparations, for submission to external accountant.* payroll and superannuation (3 industry awards + shift workers).* implemented and recorded systems and procedures for the SOP manual.

Parramatta, New South Wales, Australia

* accounts payable.* accounts receivable - including debt recovery* bank reconciliations, profit and loss, balance sheet reporting.* BAS preparations, for submission to external accountant.* payroll and superannuation.* marketing.

Woodpark, New South Wales, Australia - Temping

* accounts payable.* bank reconciliations.* processing member transactions.* general ledger and journal entries.* customer (member) relations.* implemented and recorded systems and procedures for the SOP manual.

North Parramatta, New South Wales, Australia

* controlled over 800 strata trust accounts - over 11,000 individual lot owners.* supervised all aspects strata accounting, monitoring staff workload and meeting deadlines.* ensured all tasks complied within Strata Schemes Management Act and Trust Accounting requirements.* financial records analysis and reconstruction, in preparation for Year End auditing (including income, expenditure, lot arrears/advances, profit and loss, balance sheet reporting).* ITR, IAS and BAS preparations for submission to external accountant.* implemented and recorded systems and procedures for the SOP manual.* customer, contractor and staff relations.

Sydney, New South Wales, Australia

* supervised and coordinated staff workload, ensuring correct security procedures carried out.* servicing and balancing flexi-teller and coordinating branch cash supplies.* handling of keys, safes, bank cheques, warrants and cash.* foreign exchange and international transactions.* implemented and recorded systems and procedures for the SOP manual.* customer and staff relations.

Blacktown, New South Wales, Australia - Thursday Nights And Saturdays

* customer service.* cash handling and cash register operations.* unpacking stock and re-stocking shelves.* ordering stock.* ticketing stock with price tags.* balancing takings and preparations of cash & cheques ready for banking.* petty cash.* ensuring displays and shop are kept tidy at all times.

Building Trauma Awareness - Certificate Of Attendance

Treatment of Complex Trauma

Certificate In Dog Psychology, Behaviour & Training - Anca6004

* ANCG653 - Nature and Scope of Canine Psychology * ANCG515 - Canine Senses and Communication * ANCG672 - Understanding Natural Canine.

Certificate In Caring For Dogs - Anca6001

* ANCG549 - Introduction to Dog Care * ANCG514 - Canine Biology * ANCG525 - Dog Health - Nutrition * ANCG526 - Dog Health - Disorders *.

First Aid For Pets - Statement Of Attainment

* 800-000739A - First Aid for Pets

First Aid, Basic Emergency Life Support And Cpr - Statement Of Attainment

* HLTAID011 - Provide First Aid * HLTAID010 - Provide Basic Emergency Life Support * HLTAID009 - Provide Cardiopulmonary Resuscitation

Introduction To Australian Wildlife

Medical Terminology For Health - Statement Of Attainment

* BSBMED301 - Interpret and apply medical terminology appropriately * CHCDIV001 - Work with diverse people

Cppdsm3016A - Strata Management, Work In The Property Industry

* CPP40307 - Certificate IV in Property Services (Real Estate)

Cpdsm4009B - Interpret Legislation To Complete Agency Work, Cppdsm3017A - Work In The Strata/Community Management Sector

* CPP40611 - Certificate IV in Property Services (Operations)

Cppdsm3017A - Work In The Strata/Community Mgmt Sector, Cppdsm4009B - Interpret Legislation To Complete Agency Work

* CPP40611 - Certificate IV in Property Services (Operations)

Cppdsm3017A - Work In The Strata/Community Mgmt Sector | Cppdsm4009B - Interpret Legislation, To Complete Agency Work | Cppdsm4015B - Minimise Agency & Consumer Risk

* CPP40611 - Certificate IV in Property Services (Operations)

Cppdsm3017A - Work In Strata/Community Mgmt Sector | Cppdsm4009B Interpret Legislation To Complete, Agency Work | Cppdsm4028A - Indentify & Analyse Risks & Opportunities In Property Industry

* CPP40307 - Certificate IV in Property Services (Real Estate)

Cppdsm3019A - Communicate With Clients As Part Of Agency Operations | Cppdsm3016A - Work In Property, Industry | Cppdsm3017A - Work In Strata/Community Mgmt Sector

* CPP30309 - Certificate III in Property Services (Operations)

Myob Account Right Plus V19.6 & Premier V19.6

Bsb40507 - Certificate Iv In Business Services & Administration

* BSBADM405B - Organise Meetings

Certificate Ii In Accounting

* 8672A - Accounting 1 * 8672BB - Accounting 2 * 8672CC - Commercial Computing (Credit) * 8672M - Computer Accounting (Distinction)

Office Skills Certificate

School Certificate