I am an experienced banker with over 4 years of experience in retail and consumer banking, I specialize in client acquisition, portfolio management, and delivering tailored financial solutions. I leverage my expertise to drive growth and enhance customer satisfaction in dynamic banking environments.Previously, I managed diverse client portfolios at the Co-operative Bank of Kenya, consistently exceeding sales targets and implementing strategies to optimize service delivery and cross-sell bank products. My role also involved overseeing compliance with regulatory standards and improving client engagement through effective solutions.In addition to my banking experience, I bring skills in virtual assistance and SEO writing, developed through a comprehensive training program and practical application. My competencies include customer relationship management, credit risk assessment, digital marketing, and strategic planning.I’m passionate about connecting with professionals in finance and beyond to explore new opportunities and industry trends. Feel free to reach out to discuss potential collaborations or insights!
Freelance
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Data Entry ClerkFreelance 2016 - PresentRemote Accurately input and manage data, ensuring data integrity and precision across all tasks. Proficient in using data entry software and spreadsheets for efficient information handling. Perform various data-related tasks, including entering, updating, and maintaining records. Work diligently to meet tight deadlines while ensuring confidentiality and security of sensitive data. Maintain organized and accurate data records, contributing to smooth data management operations. Ensure compliance with data management protocols and handle large volumes of data with attention to detail. Support the team with strong organizational skills, enhancing overall data accuracy and reliability.
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Seo Content WriterFreelance Jan 2021 - PresentThika, Kiambu, Kenya Crafting captivating and SEO-optimized content to enhance online visibility and drive organic traffic. Specialize in creating SEO articles and blog posts that engage readers and rank highly on search engine results pages. Excel in academic writing, producing thoroughly researched and high-quality content tailored to academic standards. Conduct effective keyword research to strategically optimize content for search engine performance. Develop and implement content strategies that align with client objectives and improve search rankings. Utilize on-page SEO techniques and content optimization to boost content visibility and search engine rankings. Adapting diverse topics with a commitment to delivering high-quality, well-researched content. Contribute to clients' success by leveraging SEO best practices and providing comprehensive content solutions.
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Virtual AssistantFreelance Sep 2024 - Oct 2024Thika, Kiambu, Kenya Provide comprehensive virtual support to streamline operations for my clients and boost their productivity. Coordinate detailed travel itineraries and accommodations, ensuring seamless travel experiences. Create impactful presentations using google slides, delivering clear and professional visuals for meetings and proposals. Manage expense tracking and reporting, ensuring timely and accurate financial updates. Organize and maintain inboxes and calendars, prioritizing tasks and scheduling for efficiency. Prepare meeting agendas and write concise minutes, facilitating efficient follow-up and project tracking. Manage projects by coordinating timelines, resources, and communications to ensure successful execution Perform data entry and management tasks using Google Sheets, ensuring accurate and timely updates. Conduct thorough research to deliver valuable insights, supporting informed decision-making. Committed to optimizing workflows and providing exceptional service, contributing to clients' overall business success. Maintain strict confidentiality and discretion in handling sensitive information and client data.
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Business BankerCo-Operative Bank Of Kenya Dec 2018 - Dec 2020Embu, Kenya Drive acquisition, business development, and relationship management of Micro Enterprisescustomer segment. Cross-sell / up-sell bank products and services to existing customers. Deposit mobilization, asset growth, channel migration, and value chain management from theMicro Enterprises Business clients. Champion and deliver world-class customer experience by ensuring quality service delivery forcustomers within the bank’s Service Level Agreements. Manage quality loan book. Manage acceptable asset/deposit ratio for the segment. Manage acceptable cost of funds for the segment. Manage acceptable product holding within the customer segment. -
Sales Marketing ExecutiveCo-Operative Bank Of Kenya Oct 2016 - Dec 2018Thika, Kiambu, Kenya Grew revenue by identifying and following up on new business opportunities through lead generation and prospecting. Built strong relationships with clients by clearly explaining product features and benefits. Gave effective product presentations, handled customer objections, and closed deals successfully. Negotiated terms and conditions that benefited both the bank and the client. Managed the sales process using CRM software to track leads and follow-up. Provided excellent after-sales support, ensuring client satisfaction and long-term relationships. Consistently met and exceeded sales targets through strategic planning. Contributed to a customer-focused approach by conducting market research and working with other teams.
Alice Kuria Education Details
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Second Class Upper Division -
Alx AfricaVirtual Assistant
Frequently Asked Questions about Alice Kuria
What company does Alice Kuria work for?
Alice Kuria works for Freelance
What is Alice Kuria's role at the current company?
Alice Kuria's current role is Experienced banking professional| Virtual assistant| SEO article writer| Learning enthusiast| Mental health advocate.
What schools did Alice Kuria attend?
Alice Kuria attended Egerton University, Alx Africa.
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