• Prepare reports using Microsoft Excel summarizing findings and recommendations for further action by the loan recovery team.• Using skip tracing software, online databases, social media platforms, and other digital resources to trace defaulting debtors.• Ensure compliance with relevant laws and regulations governing debt collection and privacy rights.• Contact individuals with outstanding debts via telephone or email to discuss repayment options and negotiate payment arrangements.• Create interactive dashboards and reports.• Customer Service and replying to customer enquiries.