Direct managers in daily operations for eight clinical departments. Collaborate with multiple departments to address both patient and clinic issues. Provide monthly financial analysis and productivity reports to physicians. Facilitate customer service training for all new UMC PS employees via monthly orientation. Work closely with employees and providers to identify and implement policy changes when necessary. • Resolve patient service issues, and quickly respond to employee inquires – promptly and effectively.Provide organizational leadership in employee training, public speaking, and customer service management.Leverage substantial knowledge to maintain full compliance with organizational rules and procedures.Understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in organizational objectives, productivity, and development of staff within the companyInterface at all levels of the organization, managing multiple priorities simultaneously and focusing on results.

Assisted in managing the daily operations of 8 OB practices. Organized staff scheduling, surgery schedules, and monthly analysis of practice revenue.

Developed training program for frontline users. Utilized GE Centricity and IDX to improve revenue cycle. Trended training needs and developed courses to address those needs. Worked with multiple departments to identify training needs to improve patient satisfaction, and employees and physician engagement. Developed and wrote training material including users manuals, policies, and reports.