- Define the main lines of the customer loyalty strategy- Analyse the performance and portfolios of the various divisions- Ensure that sales procedures are understood and applied by all agents- Identify and analyse with the different divisions, any non-conformity (quality of answers, non-respect of deadlines, quality of reporting, poor customer follow-up, poor organisation etc.)- Follow up on commercial contracts (NDA, terms and conditions etc.)- Conducting customer satisfaction surveys with the quality department- Analyse the approval market and the competition (competitive intelligence, benchmark)- Ensure that all problematic situations are dealt with effectively

- Provide training to help employees understand and apply the Kaizen method- To elaborate the actions of sensibization of the personnel- Plan meeting with all the team members to discuss on ideas to Facilitate problem-solving groups- Visit all the concerning sites to make sure the practical is well understood and the standards are met - Helping and encourage employees to make suggestions for improvements while getting involved- Valuing the best ideas and give rewards- Encouraging participative management- Ensure the standardization of the implemented actions- Identify and analyze non-quality issues (defects, failure to meet deadlines, poor organization, etc.) and propose corrective and preventive actions- Conduct customer satisfaction surveys

- Measure the performance indicators for the team- Define the objectifs of the team for each agents (80 calls per day + support for queries)- Help them to understand the customer need and propose the product available on the web site- Ensure that all agents work towards the same goal in order to achieve the assigned objectives- Help agents to strengthen their implications so that they can better withstand periods of stress to provide quality work.- Develop and implement action plans to improve performance.- Valuing skills (monthly reward of the best agent)- Encourage the cohesion of a comfortable, cohesive and creative work environment that facilitates the resolution of problems.- Follow-up of the processing of customer requests.- Familiarize the team members with the needs of the customer with techniques and tools to improve their performance.- Work on the commun objectif "client satisfaction" to give the good experience

- Selling products, answering customer Inquiries about products and services.- propose products to customers according to their needs- Providing specific informations and advice to meet customer need- Using customer feedback to improve customer service and satisfaction- Build customer loyalty by offering them free marketing vouchers to use for their purchases

- Selling products, answering customer Inquiries about products and services.- Providing specific informations and advice to meet customer need- Using customer feedback to improve customer service and satisfaction

- Selling products, answering customer Inquiries about products and services.- Providing specific informations and advice to meet customer need- Sim card replacement.