I enjoy working with customer-centric organisations, leading and contributing to programs ensuring a positive onboarding experience and ongoing satisfaction.Experienced in both member associations and large scale distributed sales companies, I deliver on strategies to grow share and margin.Dynamic and engaging with excellent written and verbal communication skills, I quickly build rapport with colleagues, customers and agencies. With loads of experience in marketing production and hands-on design and digital skills – I can move swiftly to act on opportunities for customer and business improvement.Specialties: * Preparation of marketing strategy and campaign plans* Customer engagement programs: based on needs and retention goals* Website development, content management and search marketing strategy* List selection, message development and design for eDM* Scoping, writing and editing written materials for a range of audiences* Company brand, style, tone and messaging* Preparation of high-quality collateral to support sales teamsWith an analytical approach to identifying and delivering on opportunities to grow market share, improve customer satisfaction, and drive earnings - I use market and customer data to uncover actionable insights.