Alice Wu Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

Hong Kong Sar

- Led two local system technology team members and five foreign system administrative team members - Managed and tested internally developed learning tools and outsourced gamification, and learning apps - Designed, developed, and troubleshoot eLearning courses in areas including but not limited to customer service, leadership and career coaching, IT, and Compliance- Spearheaded and successfully converted in-person training and compliance management to virtual formats and shared best practices firm-wide- Managed Saba Learning Management Systems (LMS) training records, maintained user guides, and sought and analyzed course data and feedbacks to measure training effectiveness- Planned and executed onsite and offsite training and constantly implemented program improvements based on prior post-event evaluations- Maintained and updated learning data analysis reports and dashboards- Provided consultation to other Deloitte Asia Pacific member firms- Exercised creativity in making learning fun- Communicated with end users to achieve the company's full compliance goal

Hong Kong Sar

- Worked closely with the Regional Academy Leads to provide consultation on LMS usage - Managed LMS - SumTotal & Successfactors such as training effectiveness analysis, training records, and user guides maintenance- Developed, tested, and published over 100 eLearning courses for 19 Asia-Pacific countries - Aggregated issue cases across Asia-Pacific countries and managed to resolve them with an offshore - Learning Administrative Team in Manila with over 30 team members - Analyzed training reports and provided training solutions to Regional Academy Leads - Managed various Global HR system projects in the Asia Pacific

Hong Kong Sar

-Acted as department head to create departmental budgets and control expenses to maintain budget- Supervised and coordinated administrative and technical members in organizing events/functions/seminars and system administration for student and staff- Managed over 50 student helpers in supporting events/functions/seminars

Hong Kong Sar

- Oversaw the Small-Medium Enterprise Travel Agent’s Customer Relationship Management project- Provided technical and administrative support on the migration of the Blackboard LMS for over 20000 students and staff- Conducted training workshops for end-users of the Blackboard LMS

Hong Kong Sar

- Supervised eight team members on Customer Input Terminals (CIT) devices stock movements and logistics to Information Systems Centers of the Off-course branches- Prepared mass direct mailing to over 1000 CIT users - Performed user acceptance tests for new devices or systems and prepared technical documents- Provided customer service for all escalated complaints via call centers

Hong Kong Sar

- Founding member of an interactive online learning platform for the Interactive Master of Business Administration program, including online interactive video lectures and tutorials- Created and executed the very first online Interactive MBA in Hong Kong

Master Of Science - Ms, It In Education

Master Of Science - Ms, E-Commerce/Electronic Commerce

Bachelor Of Science - Bs, Computer Science