Alicia Devore, Pmp Email & Phone Number

Remote

Remote, New York, Baltimore

Cognizant - Healthcare, Senior Consultant and Project Manager Senior Consultant - July 2020 – August 2020Provider Taxonomy Three-Week Assessment*Researched Network Adequacy requirements; conducted a gap analysis of a Payer Organization’s HSD File*Conducted Provider Directory review for deficiencies of CMS requirements (including interoperability.

Remote

Implement Munis Financial & HCM ERP Software Systems*Managed multiple financial and HCM implementation projects*Present Stakeholder Presentation, create Implementation Management Plan and manage Client’s SharePoint Project Site*Strategically planned Configuration, Process and Review Training Sessions building blocks of knowledge sequentially fostering a.

Grand Junction, Colorado

*Successfully implemented a $1.7 million National Multi-Region FormWorks System for one of the leading Healthcare Providers with an aggressive timeline delivering system development and quality assurance ahead of schedule coming in 35% underbudget. Increased annual revenue in 2015 exceeding each month’s forecasted projection. *Completed three days ahead of.

Grand Junction, Colorado Area

Work collaboratively with management and other internal individuals to analyze RMHP information system configuration and other processes to build a shared knowledge base for the Customer Service Department utilizing SharePoint, MOSS 2007, including processing automation, improve accuracy and timeliness of customer service calls, and ensure that the.

Grand Junction, Colorado Area

Supervised a staff of 13-18 customer service representatives (CSRs). Developed and provided career counseling to staff through monthly reviews. Monitored and reviewed customer calls for quality assurance and staff development purposes.Provided leadership and training to my staff ensuring departmental goals and objectives were met. Customer service metrics.

Greenwood Village, CO

Implemented and transferred 401(k) Plans and assets for start-ups, mergers and hybrid corporations. Conducted welcome calls after a thorough review of plan documentation and organized and scheduled welcome calls to answer specific 401(k) plan provision questions. Coordinate the timely and accurate preparation of plan documents while meeting ERISA deadlines.

Greenwood Village, CO

Institutional Sales Associate/AssistantResponsible for supporting a sales team of two by making follow up calls and providing further in-depth explanation of ICON’s Institutional product suite. Managed and followed up opening new institutional accounts ensuring a smooth transition. Servicing current institutional clients and their consultants by providing.

Greenwood Village, CO

Tested daily, weekly and monthly compliance reports for ICON mutual funds.Filed advertising materials with the NASD meeting NASD guidelines and filling deadlines. Maintaining the NASD bank account so that funds were adequate when advertisement were filed. Reviewed Selling Agreements for completeness, organized spreadsheet tracking specific data from the.

Littleton, CO

Sales Tax AnalystImplemented and organized the Arapahoe County Open Space Sales and Use Tax Program during the first stages for initial notification of the new tax. Activities included: attending training classes and building a network of resources, which included contacts at the State and at other counties. Was a member of the Colorado Association of.

Centennial, CO

Supervised a staff of 12-18 customer service representatives. Developed and provided career counseling to staff through monthly reviews. Monitored and reviewed customer calls for quality assurance and staff development purposes.Provided leadership and training to my staff ensuring departmental goals and objectives were met. Customer service metrics.

Paralegal, Law

Ba, Business Administration, Communications