Alicia Cusack Email & Phone Number

• Led rapid scale up of the Clinical Services team using a combination of FTE and Contract hires from 8 to 35+ to facilitate consecutive product launches within 3 years• Partner with the Commercial team to ensure successful launch execution for Clonoseq assay in multiple therapeutic areas year over year• Provides leadership and coaching for the growing Clinical Services team• Builds training tools that support new employee on-boarding goals of exceptional customer service and rigorous regulatory compliance• Develops and tracks metrics to measure team performance and constantly improve operational efficiency• Leads team compliance efforts by ensuring timely reporting and resolution of customer complaints and feedback, non-conformances and corrective actions• Partners with other Dx Customer Ops team to support account onboarding and workflow resolution to ensure optimal integration of clonoSEQ testing at institutions across the US• Collaborates with the Reimbursement team in support of billing operations and Patient Support Programs• Executes on project priorities as defined by the clonoSEQ Commercial and Medical Affairs teams• Partners with Lab Operations teams to ensure Turn Around Time (TAT) is met for patient reports• Works closely with the clonoSEQ product team to identify and implement product improvements, including lab operational improvements, software development, and product feature enhancements• Collaborates with the Clinical Trials Operations to ensure CLIA GCLP clinical trials are implemented in a compliant and efficiently manner

• Lead the multisite equipment transfer of over 300 assets after the Discovery transition out of Seattle, including final decontamination and decommission of the retired lab space.• Actively involved in the restructuring of the Lab Operations Department during the site transition to review current and future state needs.• Managed 3 functional areas (Media Prep, Lab Services, & Tissue Culture) with 5 direct reports to support Process Development and QC in Seattle. The point person on all freezer related activities including -80s, long term LN2 storage and the patent freezer. • Active member of the Biosafety Committee, Site Management Team, Site Leadership Team (Process Development), Engagement and Emergency response teams.• Lead the Continuous Improvement program for the Seattle and Bothell sites.Specialty skills and Involvement• Toastmasters International | Aug 2010 to Mar 2011• ERT: HazMat & Advanced First Aid Certified • Yellow Belt Certified• Lean Practitioner Trained

Zymogenetics A Bristol-Myers Squibb Company

• Managed one direct report and the main point of contact for the Tissue Culture department. Assumed ownership of the patent freezer from the divested legal department.

Trained in GxP labs and equipment – Media preparation for routine and GxP reagents – Inventory management of LN2 freezer program - Lead department trainer for interdepartmental cross training and co-developed training program - Environmental monitoring – Mycoplasma & Picogreen Assays – Equipment programs and maintenance. Equipment Laboratory balances – Osmometer - pH meter – Autoclave - PCR - Conductivity meter – Hydrometer – Glasswasher - Air flow oven.

Worked as an Intern in the Tissue Culture division of the Lab Operations Department for 3 summers starting in 2006.

Bs In Biology, Minor In Chemistry

Biology, General

Study abroad