Alicia Loon Email & Phone Number

Canada

Markham, Ontario, Canada

Penang, Malaysia

Liaised with product development, test operation, and customer support teams to ensure flawless execution of returns validation that prioritized customer satisfaction and maximized operational cost savings. Managed end-to-end product transfer lifecycle including SLA negotiation, material sourcing, technical expertise exchange, resource management, operational efficiency, and results delivery. Created product transfer roadmap and ensured timely execution against schedule. Established compliant and efficient processes for material movements with new clients.• Achieved $750,000 opportunity gain by enabling comprehensive testing in lab for identified products, rerouted returns validation to lab and relieved 1500+ hours of factory tool time for revenue production within the first year. Received an Intel Factory Recognition Award.• Optimized resources and mitigated risks of production line down by collaborating with internal and external stakeholders in strategic asset sharing, and gained $900,000 in costs savings.• Analyzed inventory and operational KPIs with pivot tables, uncovered untapped product testing capacity, computed and presented actionable data visually to senior management for strategic planning, and facilitated creation of business proposal that expanded lab footprint and client base.[ LEAN LEADERSHIP ] Led process improvement projects by conducting time and motion studies. Facilitated Value Stream Mapping and Rapid Integrated Lean (RIL) workshops, mentored participants from different business groups and coached trainees pursuing certification.• Certified as RIL Expert and led 7 projects that saved 3000+ man hours within the first year of project implementation. Ideated topics with team leads, identified value-added activities, prototyped solutions through collaboration with subject matter experts, tested hypotheses, incorporated stakeholder feedback, implemented change control, monitored success indicators, and drove continuous improvement.

Penang, Malaysia

Performed electrical characterization on silicon integrated circuits and CMOS devices using parametric analyzer, in situ nanoprobing system within a dual-beam FIB-SEM chamber, and Atomic Force Probe. Continuously sought innovative solutions to push the envelope of legacy tools and increase team capacity.• Completed training in half the planned time and started contributing to operations independently ahead of management’s expectation, facilitating a 64% reduction in average case wait time within 6 months of hiring.• Reduced case processing time by 50% and improved data accuracy by challenging the status quo and taking informed risks in implementing new techniques.[ LEAN LEADERSHIP ]• Empowered employees to embrace experimentation and rapid continuous improvement by designing Lean course materials and conducting interactive classroom training annually for recent hires in the department.• Appointed as Lean Awareness Executive for proactively publishing newsletters to increase awareness and sustain Lean culture across Intel labs in Asia Pacific, bridging communication gap between management and employees.• Managed A3 proposal submission and review, tracked return on investment, and spotlighted selected ideas that could be proliferated within and beyond the department.• Initiated and implemented cross-functional projects in process improvement and product development.

Evanston, Illinois, Us

Researched on and integrated selected Google G Suite features into Blackboard Learning Management System. Performed QA testing in sandbox prior to product deployment.

Evanston, Illinois, Us

Analyzed surface morphology of strontium titanate specimens under a transmission electron microscope. Performed crystallographic direct methods analysis to determine surface stoichiometry of strontium titanate specimens.

Evanston, Illinois, Us

Provided technical support including videoconferencing and projector setup, information recovery, printer and scanner troubleshooting. Ensured IT infrastructure in 3 computer labs runs smoothly for the university community.★ Awarded Best Consultant of the Quarter 5 times.

Master Of Science - Ms, Materials Science Engineering

Specialised in Electron Microscopy

Bachelor Of Science - Bs, Materials Science Engineering, Psychology

Activities and Societies: Materials Science Club, Alternative Student Break (ASB)