Alicia Capellupo Lynch Email & Phone Number

Miami-Fort Lauderdale Area

Miami, Florida

Miami, Florida, United States

Customer Success and Client Support lead for 601 Analytics - an analytics company created by sports executives to break the mold of traditional SaaS offerings for the sports and live entertainment industry. Our customized, fully cloud-based data warehouse is scalable, system-agnostic, and backed by a team that brings exceptional experience.

Miami Lakes, FL

Miami/Fort Lauderdale Area

- Advanced knowledge of Ticketmaster Archtics platform; Responsible for season/event/plan creation and management, basketball and non-ticket inventory management, user creation and privileging, reporting, promotional offer creation, and Ticketmaster AccountManager setup- Serve as box office contact for third-party integration partners- Work closely with.

Miami/Fort Lauderdale Area

- Provide expert support to the Ticket Sales & Services department by assisting with the ticket operations and logistical elements of the Orange Bowl Game, Festival and Foundation Events. - Assist with invoicing, relocation, account priority determination, and reporting- Process Orange Bowl orders, assist in disseminating information pertaining to events.

Anaheim, CA

- Use Ticketmaster Classic electronic ticketing platform for sales of Angels baseball games, concerts, and dirt events held at Angels Stadium- Execute ticket exchanges, sales of ADA and qualified tickets and redemption of qualified ticket plan vouchers using TM Classic

Greater Boston Area

- Responsible for providing service to client base of 600 accounts, with the goal of retaining the accounts season to season- Renewed over 98% of client base for the 2012-13 season, accounting for over $6.7 million in revenue

Boston, MA

- Responsible for ticketing operations of 3 varsity sports through Ticketmaster Archtics - Ticketing responsibilities included building season manifests and events, setting hierarchy, invoicing, auditing, managing inventory, and privileging users - Served as event-day box office supervisor, managing student ticket seller staff, resolving issues, and.

Greater Detroit Area

- Provided highest level of customer service to personal client base of 1,600 accounts- Developed client relationships through touchpoint plan incorporating outbound phone calls, in-person meetings, and game-day seat visits- Prospected client base for cross-selling opportunities in order to secure additional season seat locations, group sales, and.

Dallas/Fort Worth Area

- Completed at least 70 outgoing calls per day and conducted at least three face-to-face sales appointments per week- Responsible for account retention and fresh sales generation- Regularly attended community and networking events to generate new sales leads

Trenton, NJ

- Reached over 170 % of sales goal- Set up large group outings and group event nights- Directed highly successful birthday program

Atlantic City, NJ And St. Joseph, MO

- Created and executed group sales, marketing, and community relations campaigns - Planned and directed all in-game entertainment and promotions- Trained and managed intern team and game day staff- Ensured fulfillment of and satisfaction with all corporate and media partnerships- Produced proof of performance presentations for corporate clients- Updated.

Reading, Pennsylvania Area

- Gained experience in multiple front office departments, including season ticket and group sales, promotions, marketing, and ticket operations

Master Of Business Administration

B.S., Recreation, Park, And Tourism Management; Communication Arts And Sciences Minor