Manage A/V project lifecycle for corporate clients from initiation through completion.Coordinate all activities associated with the timely, accurate, and on-budget completion of the project, using MS Project.• Effectively communicate with the client stakeholders regarding project timelines, risks, and project updates throughout the project timeline.Coordinate and lead internal and external meetings throughout the lifecycle of the project.Maintain accurate records of project status and activities.Develop and maintain strong relationships with clients focusing on improving client’s perception of service, quality, on time delivery, responsiveness, and problem solving

Help manage and maintain all assigned tasks and coordination with SKC Project Managers, ensuring aggressive management of timeline, client communication and follow-up, proactive risk mitigation, fiscal management,client expectation setting and issue management.Create and execute project work plans and revise as appropriate to meet changing needs and requirements.Update and complete information in Sales Force and Microsoft SL.Review deliverables prepared by team before passing to client.Ensure project documents are complete, current, and stored appropriately.Assist in managing all details related to product shipments and required project equipment.Assist with customer correspondence and follow up.Assure project legal documents are completed and signed.Collect and deliver completed manuals, drawings, software and other documentation to the customer upon job completion.Become technically proficient with A/V and Voice products and stages of room construction.Provide support and work with supervisor.Schedule warranty request and follow-up.Participate in introduction calls with customers before projects commence to reinforce billing expectations as outlined in the scope of work.Enter all customer orders into system for projects, which includes working with multiple departments to ensure efficient processingReconcile orders in the system against original quotes and customer purchase orders throughout the course of a projectAssist with revenue recognition process.Create and manage progress billing for projects.Invoice all project customers, most times creating pro forma invoices to meetcustomer needs as well as other necessary paperwork.Make collection calls for any unpaid project invoices.Update projected invoice dates on all projects.Review all project product returns for accuracy and appropriate stock allocation.Create miscellaneous reports for management as requested.Provide suggestions regarding overall process improvement.

•Develop and maintain relationship with clients by being the single point of contact. •Own all client correspondences for non-technical requests in a positive way.•Maintain Managed Services email inbox paying special attention to any issues that may arise and provide support towards reaching a solution.•Proactively provide support on Managed Services projects.•Create and execute project work plans and revise as appropriate to meet the changing needs and requirements of the client.•Manage day-to-day operational aspects of a project, scope, and personnel keeping timelines in mind.•Review deliverables prepared by the team before presenting to client.•Ensure project documents are complete, current, and stored appropriately.•Develop and execute project plan to guide clients into service delivery.•Create monthly metric report and deliver to client to review in monthly conference.•Direct, assign, and task work to video technicians.

•Manage accounts for various Fortune 500 companies for Plantronics headsets, GN Netcom headsets, and Polycom IP Phones.•Met and exceeded sales goals for accounts that I managed. Grew managed accounts from $1.4 million in headset sales in 2012 to $1.76 million in 2013, up until July. •Provide excellent customer support including product selection and verbal equipment troubleshooting.•Process verbal, online, and faxed orders.•Provide accurate quotes in a timely manner. •Generate new business through incoming calls, emails, and follow up calls/e-mails.•Successfully logg opportunities, contact information, and vital data into internal data base.•Work with SalesForce, Dynamics, Microsoft Excel, Microsoft Word, and Microsoft Outlook on a daily basis.

•Process examination completions for new and experienced insurance professionals.•Assist compliance coordinator with the reporting of course completions to multiple state insurance departments.•Issue certificates of completion for pre-licensing and continuing education that comply with state specific requirements.•Work closely with individual agents of multiple companies as they enroll interns and employees.

•Provided superior customer support including answering compliance questions and troubleshooting online courses. •Received inbound customer service calls and emails regarding compliance issues, order placement, and general insurance questions.•Processed online and verbal orders. •Responsible for processing and reporting course and exam completion for new and experienced insurance professionals. •Issued certificates of completion for pre-licensing and continuing education that comply with state specific requirements. •Trained new employees on web order processing and test processing.•Worked with Microsoft Outlook, Microsoft Word, Microsoft Excel, and various state reporting websites on a daily basis.

•Served as key liaison between managers and new employees, setting expectations and improving overall guest understanding of the unique service system, and guest satisfaction.•Acted as an important member of the company as it grew from one location to quadrupling in size, and dealt tactfully with all the trials a growing business encounters.•Successfully introduced all new-hires to the daily processes, company guidelines, and expectations of their position.•Developed and implemented training manuals and levels of excellence for all front of house positions.•Organized and updated new employee files with the responsibility of keeping confidential each employee’s personal information.•Served as a positive example for fellow employees to look to for questions, comments, and concerns. •Developed training programs for new employees to use as a guideline to become more equipped at their position resulting in an overall better guest experience.•Successfully enhanced guests’ dining experience with a positive attitude, wonderful service, and a great product.•Mastered the act of multitasking with multiple guests, fellow employees, and upper management.•Supervised and was responsible for all daily monetary transactions between guests and fellow employees.

•Mastered daily cash functions and transactions with the responsibility of the stores cash fund on hand.•Personably and responsibly interacted with clientele with a high standard of quality and respect. •Ensured the safety of customer’s personal items and maintained a high quality of service.•Mastered daily work with a computer inputting customer’s items and updated customer accounts when necessary.•Provided direction for new employees and successfully trained them to excel at the tasks required of them.