Alicia Howard work email
- Valid
- Valid
- Valid
Alicia Howard personal email
Alicia Howard phone numbers
Product manager and longtime artist who developed a love for storytelling with data.My passion is the intersection of user experience design and analytics -- combining quantitative data with qualitative customer insights, to more effectively catalyze product-led growth, adoption, and stickiness. Outside my career, I care deeply about my communities, in particular food and housing security in the greater Seattle neighborhood. I am always happy to share resources and volunteer opportunities with anyone wanting to learn more.Specialties: Product Management | Product Strategy | Information Technology | Data & Analytics | User Experience (UX) Design & Research | Design Thinking | Process Improvement | Data Visualization | Product Marketing | Psychology
-
Product Manager IiImpact.ComSeattle, Wa, Us -
Product Manager IiImpact.Com May 2024 - PresentSeattle, Washington, United StatesOwn the Marketplace Discovery and CRM (Customer Relationship Management) teams -
Product ManagerVmware Jul 2022 - Dec 2023Seattle, Washington, United StatesDirect agile roadmap focusing on core platform User Interface / User Experience, and account / organization / user provisioning for VMware Tanzu CloudHealth, a Forrester Wave leader in Cloud Cost Management and Optimization. Received Top Performer recognition.- Became the first PM on two technical teams and drove teams to more structured discovery and customer engagement practices. This enabled the teams to build products for the most critical customer pain points and led to a more effective deployment of engineering resources.- Increased adoption of new organization management by 34% by identifying top blockers through qualitative and quantitative research.- Saved enterprise customers hours of manual effort by reducing the number of steps for account management workflows and increasing available metadata.- Improve product team operational effectiveness by revamping processes with Pendo user analytics, NPS, and customer feedback and ‘ideas’, resulting in a decrease in time spent on prioritization.- Engaged 100+ current and prospective client executives by demoing new and upcoming features at FinOps X conference, Customer Advisory Board, and Partner Advisory BoardOutside official role, I initiated in-person office events for sustainability and organized “Giving Network” quarterly days-of-service for Seattle employees. -
Product Management Mba Intern, Cloudhealth By VmwareVmware Jun 2021 - Aug 2021Seattle, Washington, United States- Strategized how to improve customer satisfaction by making common workflows more intuitive for FinOps, DevOps, and Finance personas. - Created persona-based target outcomes to drive proposal for a simplified user experience. - Conducted customer and internal interviews to understand pain points, and cross-checked against quantitative and qualitative data sources (user analytics, Net Promotor Scores, webinar polls).
-
Sr. Analytics Product ManagerEpic Feb 2018 - Jul 2020Madison, Wisconsin, United StatesDirected Foundation System team for the Cogito Analytics product, Epic’s out-of-the-box suite of reporting content including dashboards, predictive models, and key performance indicators (KPIs). Managed over 50 indirect reports from every Epic application team as part of a cross-functional analytics initiative.- Increased KLAS Research product ranking from 85 to 88 (almost 7 percentage points above industry average). - Created and prioritized quarterly product roadmap to standardize analytics that spanned 55+ applications.- Boosted end-user trust in data by creating a standard data taxonomy and crafting new best practices for data literacy and metadata storage. - Identified sales leads by demoing new and upcoming development features at the HIMSS conference, biannual Epic conferences, and customer corporate visits. -
Sr. Analytics Project ManagerEpic Sep 2016 - Jul 2020Madison, Wisconsin AreaManaged on-time, on-budget implementation of Cogito Analytics and User Security for 13 health organizations in the US, Canada, Australia, and the United Kingdom. Coordinated project planning including business and technical scope resources and timelines; received Top Performer recognition.- Salvaged 3 international projects valuing over $160 million that faced major timeline delays and limited resources. Promoted to International Install Success Owner and advised all UK customer projects.- Condensed a typically 2-year, multi-million-dollar project into a 1-week, free implementation to transform a conference center into a hospital for COVID-19 patients. Collaborated with hospital operations, public health officials, and the National Guard to design technical infrastructure and KPI data visualization. - Championed internal process improvement efforts to learn from our customers and optimize for long-term success as a division; selected to represent Cogito Implementation Services on five company strategy teams. - Mentored new hires and trained a monthly employee onboarding class on improving R&D through customer feedback.
-
Customer Service TechnicianTechnology Support Center At The College Of William And Mary Apr 2014 - May 2016Williamsburg, Virginia- Provided technical support for a campus of 11,000 faculty, administration, and student computers, and 7 computer labs. - Addressed various technical problems, including hardware replacement, network connectivity, WM accounts, malware, and software installation. -
Marketing And Communications InternSynavoice Jun 2015 - Aug 2015Washington, D.C.- Managed client-side communications, leading the programming for a Qualtrics survey for the client that was distributed to 19,000 people. - Prepared the findings in a leadership report to empower our client agency to develop action plans to improve customer satisfaction. - Created the start-up consultancy’s brand image through the design of templates for PowerPoint, Word, Excel, RFPs and RPIs.
Alicia Howard Skills
Alicia Howard Education Details
-
Concentration: Design Thinking And Innovation
Frequently Asked Questions about Alicia Howard
What company does Alicia Howard work for?
Alicia Howard works for Impact.com
What is Alicia Howard's role at the current company?
Alicia Howard's current role is Product Manager II.
What is Alicia Howard's email address?
Alicia Howard's email address is al****@****nps.gov
What is Alicia Howard's direct phone number?
Alicia Howard's direct phone number is +177059*****
What schools did Alicia Howard attend?
Alicia Howard attended University Of Washington - Michael G. Foster School Of Business, The College Of William And Mary.
What skills is Alicia Howard known for?
Alicia Howard has skills like Leadership, Event Planning, Microsoft Office, Social Media Marketing, Graphic Design, Event Management, Public Speaking, Team Management, Customer Service, Sales, Microsoft Word, Microsoft Excel.
Not the Alicia Howard you were looking for?
-
Alicia Howard
Customer Service Professional | Skilled In Client Relationship Management & Support | Committed To Enhancing Customer ExperienceRowlett, Tx -
-
Alicia Howard
Memphis, Tn3ipaper.com, siemens.com, internationalpaper.com -
1yahoo.com3 +131432XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial