Alicia Seitz Email and Phone Number
As a customer-focused mortgage executive, I offer expertise in new client onboarding, customer service,and training. I foster positive relationships and enhance the customer experience to drive clientretention and satisfaction.Recruited repeatedly by startups and industry leaders, I have more than 25 years of experience servingclients across all facets of the mortgage business. I am adept at building relationships by learning clientpreferences and tailoring services to meet specific needs while ensuring exceptional customer service bytraining teams, working across functions, and tracking and measuring client satisfaction.A collaborative leader with strong communication and problem-solving skills, I leverage data analysis tofollow market trends, identify opportunities, and provide client insights. I always welcome theopportunity to connect with colleagues and friends and may be contacted at aliciaseitz43@gmail.com.LEADERSHIP ACUMEN:▶️Managed relationships for 3 subservicing clients and 1,500 loan officers.▶️Delivered 95% client retention and 90% customer satisfaction rates.▶️Developed a customized communication strategy for 39 subservicing clients.▶️Implemented a customer service strategy prioritizing timely and accurate communication withborrowers that facilitated the servicing of 8,000+ FHLMC loans.SKILLS & EXPERTISE:✔️Customer Relationship Management✔️New Client Integration & Implementation✔️Client Outreach & Engagement✔️Team Leadership✔️Cross-Functional Collaboration✔️Customer Service & Satisfaction✔️Client Retention & Expansion✔️Training & Development✔️Investor Reporting & Accounting✔️Performance Management✔️Issue Resolution✔️Mortgage Originations & Servicing Operations
Meritrust Credit Union
View- Website:
- meritrustcu.org
- Employees:
- 308
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Vp Credit AdministrationMeritrust Credit UnionDenver, Co, Us
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Vp Member SolutionsPremier Members Credit Union Oct 2024 - PresentBroomfield, Colorado, United States -
Executive Board MemberMortgagetech® | Re-Imagining Encompass® Jun 2014 - PresentGreater Denver Area
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Vp Servicing Loan AdministrationCornerstone Home Lending, Inc. Sep 2021 - Jun 2024Denver, Colorado, United States◆ SCOPE: Recruited to build the department, I oversee customer support and a team of supervisors,managers, and directors to ensure compliance for mortgage, hazard, and flood insurance; taxmonitoring/disbursements; and escrow analysis. I manage relations with 3 subservicing clients and1,500 loan officers, communicating effectively, providing personalized service, and serving as a liaisonbetween clients and diverse departments to ensure the delivery of accurate and timely information.Among my duties, I resolve client escalations by investigating issues, identifying the root cause,providing resolution, and following up. I remain current on industry trends and share insights withclients.◆ ORGANIZATIONAL IMPACT:▶️Decreased issues and prevented findings from audits conducted by internal compliance, FDIC, GNMA,and FNMA.▶️Built the loan administration and special loans department from the ground up within 6 months ofhire, servicing 2,000 flow loans/month.▶️Onboarded 46,000 loans to a newly built platform performing loan administration and special loansfunctions within a year. -
Svp Investor ReportingServicemac, Llc Jan 2019 - Sep 2021Denver, Colorado, United States◆ SCOPE: Handpicked to establish investor relationships and approvals for FNMA, FHLMC, and GNMA, Imaintained customer relationships, providing exceptional service and facilitating quick resolution ofissues by communicating effectively, listening to concerns, and sharing timely updates. I transitionedGSE investor reporting and bank reconciliations to an outside vendor and created vendor oversight,bank reconciliations, and loan transfer teams. In addition, I stood up processes and controls for GSE,asset, and private securitization; implemented the FNMA, FHLMC, and GNMA buyout process and GNMA EBO program; and directed mortgage servicing, originations, and default.◆ ORGANIZATIONAL IMPACT:▶️Increased client satisfaction and reduced operational issues.▶️Developed a communication strategy for 39 subservicing clients.▶️Created an investor reporting, billing, and bank reconciliation department; 9-member remote team;and processes from scratch.▶️Onboarded 1M+ loans and 54 subservicing clients and built a process and reporting system for 487custodial and T&I accounts.▶️Strengthened relationships with GSEs and met investor expectations. -
Corporate Trainer/Senior ConsultantAmerican Mortgage Consultants, Inc. Nov 2017 - Jan 2019Greater Denver Area◆ SCOPE: In this role, I provided monthly remittance reconciliation for servicer portfolios and first-classservice to clients, ensuring that operating standards and servicing contract terms were met. I reviewedand resolved monthly exception reporting based on GNMA, FHLMC, FNMA, FHA, VA, and privateportfolio guidelines, identified fraud/regulatory failure risks, and reviewed loans. Later, I transitioned tosupport production employees, actively participating in the performance improvement process,mentoring high-level underwriters, and tracking/reporting progress.◆ ORGANIZATIONAL IMPACT:▶️Boosted the loan review quality and accuracy. -
Vice President Of Loan Servicing OperationsStatebridge Company Jan 2016 - Nov 2017Greater Denver Area◆ SCOPE: Leading and managing the servicing operation teams, I oversaw direct reports from investorreporting, escrow, special loans, and the call center. I managed planning, hiring, training, and customertransactions for the operations staff and prepared teams to service new FHLMC and GNMA portfolios. Ialso created policies/procedures and performed gap analysis, spearheading a project to ensure thatissues were addressed before agency assessments.◆ ORGANIZATIONAL IMPACT:▶️Ensured servicing of 8,000+ FHLMC loans, implementing a customer service strategy prioritizingtimely/accurate communication.▶️Onboarded 8 new origination clients and performed third-party processing, underwriting, and closingfor a privately held portfolio, executing the client onboarding strategy. -
Vp Loan Servicing OperationsLenderlive Network Oct 2014 - Jan 2016Greater Denver Area◆ SCOPE: Recruited to develop and lead the servicing escrow administration, loan boarding, andinvestor reporting teams serving 15+ loan origination bulk and flow clients (GSE, FHLMC, GNMA, andFNMA loans in large daily volumes), I reviewed/approved monthly reporting to GSEs and private clients,delivering a smooth flow of loans from origination to investor reporting. I prepared teams toboard/report on a new 20,000 GNMA loan portfolio and participated in multiple GNMA onsite audits.Additionally, I provided oversight for performance management and created new reporting and trackingtools to identify trends, spikes in expenses, and operating losses.◆ ORGANIZATIONAL IMPACT:▶️Implemented 3 new clients onto a servicing platform and boarded 75,000+ FHLMC, FNMA, and privateloans.▶️Reduced property tax penalties within the loan administration department from 78% to 10%.▶️Guaranteed development and implementation of corrective action for deficiencies identified throughreviews, audits, and regulatory exams. -
Svp Mortgage ServicesUrban Lending Solutions Dec 2012 - Sep 2014Greater Denver Area◆ SCOPE: Handpicked to oversee 5 lines of mortgage origination business, including closing, processing,and underwriting for 4 major credit unions and 1 regional bank, I led a diverse 160-member team,providing a range of fulfillment services for HARP, conventional, and ARM products. I developedstrategic pipeline management, compliance/risk control, and KPIs and implemented business controls,processes, and procedures to ensure improvement and ongoing adherence to company, federal, andstate requirements. -
Director Of OperationsRp Holdings Group Aug 2011 - Nov 2012Greater Denver Area◆ SCOPE: In this position, I managed relationships with 231 clients, regularly gathering voice of thecustomer to drive enhancements. I supervised and developed 7 direct reports and 250+ employees andoversaw forecasting, production, and management of foreclosures, bankruptcies, and evictions across 8Western states.
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Vice President Of Production SupportCatalyst Lending, Inc. Nov 2009 - Jan 2011Greater Denver Area◆ SCOPE: Recruited to manage processing, underwriting, and closing operations, I oversaw a 15-member team and customer relations for 136 loan officers. I led compliance quality control teams forthe rollout of the 2010 GFE overhaul and ensured that the loan pipeline was managed properly.Title: VP Correspondent OperationsCompany Name: Aurora Loan Services (subsidiary of Lehman Brothers)Location: Denver, COTime Period: March 2007 to January 2008◆ SCOPE: Sought after to oversee operations of purchase reviewers and an underwriter, I managedcustomer relations for 181 individual clients, a $3M budget, and a 128-member staff. I worked closelywith the trading desk in New York to ensure that loans were sold and accounts reconciled.◆ ORGANIZATIONAL IMPACT:▶️Saved the division $5M in FTE expenses.▶️Grew revenue $1M/year.▶️Improved turn times from 12 to 3 days within the underwriting pipeline. -
ConsultantIndependent Consultant - Process Change Management May 2008 - Nov 2009Greater Denver Area
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Vp Conduit OperationsLehman Brothers Mar 2007 - Jan 2008Greater Denver AreaRecruited to oversee day to day and off shore operations of all purchase reviewers and underwriters. Ensured loan pipeline was managed properly. Worked closely with trading desk in New York to ensure loans were sold and accounts were reconciled. Oversaw direct customer relations for 181 individual clients. Managed budget of $3M and staff of 128. -
Business StrategyFidelity National Information Services Sep 2005 - Nov 2006Jacksonville, Florida Area◆ SCOPE: In this role, I developed the vision and scope documents for a software design team to build aweb-based SQL system to sell to mortgage clients. I directed the project budget/returns, cash flows, andsales interface and managed a $2M budget. -
Vp Service OperationsSelect Portfolio Servicing Jun 2003 - Sep 2005Jacksonville, Florida Area◆ SCOPE: Overseeing a $3M budget and 175-member staff, I directed legal and regulatory compliance,the customer call center, and the payoff department.◆ ORGANIZATIONAL IMPACT:▶️Consolidated the mortgage call center into a single location.▶️Saved $2M by outsourcing the payoff/customer service research teams to India and leadingoperations.
Alicia Seitz Education Details
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Computer Science
Frequently Asked Questions about Alicia Seitz
What company does Alicia Seitz work for?
Alicia Seitz works for Meritrust Credit Union
What is Alicia Seitz's role at the current company?
Alicia Seitz's current role is VP Credit Administration.
What schools did Alicia Seitz attend?
Alicia Seitz attended Florida Southern College.
Who are Alicia Seitz's colleagues?
Alicia Seitz's colleagues are Harley Varbel, Shelby Minnis, Kelsey Butterfield, Victor Granados, Cole Shaffer, Matthew Gerstner, Erika Koch.
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Alicia Seitz
Grand Junction, Co1platinumpropertiesnyc.com2 +197020XXXXX
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Alicia Seitz
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Alicia Seitz
Chicago, Il
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