Alicia W. Email & Phone Number

Hooksett, Nh

Human Resource knowledge- onboarding, benefits, payrollBenefits Administration Health, Life, Disability, 401k, AD&D, FSAImplementation and configuration of online benefit enrollment systems and payrollProject ManagementQATeam LeadAccount ManagementTraining on-site and webinarsAffordable Care Act (ACA) complianceElectronic file feed implementationBswiftEmployee Navigator ADPBrixPaylocity

Gather benefit requirements for clients in order to create a online benefit administration website for enrollments and administration. Project Management, Requirements Gathering, Business Analysis, and Client Meetings. Implementation of new clients to the Choicelinx platform. Annual Renewal of employee benefits. Experience working with Health, Life, Disability and FSA Plans.

Manchester, Nh

Triage for clientsCoordinate services based on client needsRecommend services for non emergency needs.Volunteer in the Wellness CommitteeCoordinate annual Health Fair at Wellpoint

Created a process for associates to have one on one Q&A with trainers.Suggested management remove hospital affiliation from the credentialing process as they were unnecessary in the credentialing process.Created a Flowchart of processes to show associates information required for each type of provider.Assess risk for providers being added to the networkVerify Board Certification and medical training according to ABMSVerify medical license, DEA's, and malpractice limitsManaged 100+ provider applications each month

Reconcile provider accounts with CIGNA paymentsProcess member reimbursement and provider requestsProcess reversal requestsProcessed voids and refundsProcessing correspondence inquiriesMaintained Quality metrics 95% or higher each month.

Explained member HMO, PPO and OAP benefitsQuoted member healthcare benefitsExplained claim processing guidelines to providersMet dept. standards of AHT and quality scoresResearch customer inquiries and resolve themAnswered 100+ member calls on a daily basis

General accounting & clerical work included, accounts payable, commission processing, shipping supplies to vendors.Managed inventory, reordering pamphlets, brochures and materialsPrepared contracts for agents

10% Increase in retail sales in the Nashua, NH within first year.Acted in supervisory/mentor role for sales associatesacquired and managed multiple customer accounts; trained customers on cell phone; troubleshooting and resolution of billing issues.Managed customer service issues then followed-up until completion. Resolved and trained customers on use of cell phone.Trained associates in sales procedures, product presentation, company policies, rate plans, sales promotions, product knowledge by demonstration and functionality on several phone models. [Was key point person at store]Acquired and managed multi-line accounts with periodic technical updates and product upgrades.Maintained monthly sales quotasManaged a failing store by increasing sales 10% in first year.Created a stable store atmosphere by establishing a strong reliable relationship with customers.

Increased sales by 10% in Nashua location through follow up and reliability of service.

Trained and demonstrated cellular phone use to customers, also assisted with billing issues.Troubleshooting problems and resolving them for customer satisfaction.