Ali Doğan

Ali Doğan Email and Phone Number

Process Management Executive @ Vodafone
Istanbul, Turkey
Ali Doğan's Location
Istanbul, Türkiye, Turkey
Ali Doğan's Contact Details

Ali Doğan work email

Ali Doğan personal email

n/a
About Ali Doğan

Ali Doğan is a versatile professional with many years of experience in the technology and telecommunications sectors and roles. In his most recent role, he took on the role of Digital Product Lead for TOBi, the AI-based voice and chatbot assistant at Vodafone, overseeing maintenance and upgrade conversational design scenarios. His main skills include Digital Marketing, Product Development, Project Management, SQL, Interaction Design, Communication Design, Stakeholder Relations.He also served as a growth strategy and digital channels decision architect, defining solutions and designs in areas such as customer marketing and campaign management. He is an expert in agile methodology and excels in leadership roles.In addition, Ali, who previously worked as a software engineer, contributed to product development processes using Java and JavaScript in different projects. He also gained experience in business analytics and marketing by effectively using tools such as Google Analytics, Trends and Ads. Starting his career as an intern, he gradually progressed to take on important roles in different sectors.Ali has problem-solving abilities, communication skills and a wealth of experience; This makes it a valuable asset for any organization. He currently continues his career at Vodafone as Business Process Transformation Executive and is responsible for the smoothness of CBU Mobile processes.

Ali Doğan's Current Company Details
Vodafone

Vodafone

View
Process Management Executive
Istanbul, Turkey
Website:
vodafone.com
Employees:
142416
Ali Doğan Work Experience Details
  • Vodafone
    Process Management Executive
    Vodafone
    Istanbul, Turkey
  • Vodafone
    Business Process Transformation Executive
    Vodafone Jun 2024 - Present
    İstanbul, Türkiye
    My role is focused on optimizing and transforming our company's business processes through process management and multi-channel project management. This involves developing and implementing strategic plans to enhance efficiency and improve individual customer mobile processes. By conducting simplification initiatives, I aim to increase clarity and efficiency in our operations, managing projects with a focus on operational excellence and customer satisfaction.In this position, I strive to strengthen cross-team coordination and communication to make our business processes more effective and efficient. Utilizing innovative approaches and advanced technologies, I work to enhance our organization's competitive edge and drive continuous improvements.
  • Vodafone
    Digital Product Lead (Senior Associate)
    Vodafone Dec 2022 - Jun 2024
    As the product leader for the artificial intelligence-powered voice and chatbot assistant TOBi, I am entrusted with overseeing the development and enhancement of conversational experiences, particularly focusing on customer care and upgrade interactions. My responsibilities encompass designing and refining conversation scenarios, streamlining processes, and executing swift and effective actions within the framework of Minimum Viable Product (MVP) principles. In addition to my managerial duties, I actively engage with emerging technologies, leveraging tools such as Microsoft LUIS and Conversation Designer to drive innovation and optimize TOBi's capabilities. My role entails not only leading the strategic direction of the product but also ensuring seamless integration of AI features to enhance user experience and deliver value to stakeholders.
  • Vodafone
    Growth Strategy & Digital Channels Decision Architect (Associate)
    Vodafone Feb 2022 - Dec 2022
    The Decisioning Architect role involves defining decision architecture, solutions, and designs, with extensive experience in areas like Customer Marketing, Contact Strategy, and Campaign Management. Responsibilities include analyzing, designing, and developing business strategies in the Pega platform, refining application architecture for cost-effectiveness, and identifying and addressing issues. Additionally, the role involves creating and maintaining application architecture deliverables, developing Pega strategies for customer journeys, and processing data flows for both batch and real-time events. Ultimately, the goal is to enhance customer journeys and segmentations, increase revenue through multi-channel management, ensure loyalty, and achieve company objectives.
  • Vodafone
    Software Engineer - Discover Talent Program
    Vodafone Sep 2021 - Feb 2022
    İstanbul, Türkiye
    The primary responsibilities include configuring and testing new products/services or changes on CRM using agile methodology. This involves supporting configurations on Billing & Charging domains, managing projects on CRM domains, and preparing configuration automation tools to enhance speed and quality. Additionally, the role entails analyzing system problems, proposing solutions, coordinating the configuration lifecycle via Agile Development, and leading Agile project initiatives. It also involves developing, analyzing, and testing new products/services in a cross-functional agile team and implementing preventive actions for incorrect configurations while developing best practices for configuration management.
  • Netmera
    Software Engineer - Operation Management
    Netmera Aug 2021 - Sep 2021
    İstanbul, Türkiye
    Ticket Tracking on Zoho Platform, Detection of Technical Issues. Responsible for configuration, maintenance, issues and any maintenance for Netmera products. Assistance in new improvements projects in the following stages: design, trial, operation. Available in 24/7 CRM for IT services availability and troubleshooting. Running analytical problem techniques on faulty systems/modules.
  • Netmera
    Software Engineer Traniee
    Netmera Apr 2021 - Aug 2021
    İstanbul, Türkiye
    Java development with Intellij IDEA on Linux-based systems, and experience working with Agile working methodology. JavaScript studies on understanding and developing the codes of the product in the Full stack working principle. Operation tools used such as Wildfly, Nginx, Zookeeper, Kafka.
  • Soocommerce Yazılım A.Ş
    Business Analytics Intern
    Soocommerce Yazılım A.Ş Sep 2020 - Nov 2020
    Mersin, Türkiye
    It is a more analysis and research-based internship experience where I have been in many stages of product development, I have been working with Google Analytics, Trends, Ads, as well as many tools such as Yandex Metrica, Facebook Business Manager, and I understand the logic of affiliate and digital marketing. Throughout my experience, I have worked in many areas such as ad sets optimization, market research and reporting. You can reach my Medium article on the subject from my posts.
  • Binovist Bilişim Danışmanlık A.Ş.
    Software Engineer Intern
    Binovist Bilişim Danışmanlık A.Ş. Aug 2020 - Sep 2020
    İstanbul, Türkiye
    Project internship in Android Studio where I worked with Java based on Firebase. At the end of my 1-month internship, I created a responsive app called Travelers. All codes are available in my GitHub account.
  • Hilton Hotels & Resorts
    Solutions Specialist
    Hilton Hotels & Resorts Jul 2018 - Aug 2018
    Mugla, Turkey
    It is a periodic experience that improves me in terms of the foreign language I work in the frond office, on quickly resolving the problems that our Hilton Honors guests will experience and following the business.
  • Inditex
    Marketing Specialist
    Inditex Jun 2017 - Nov 2017
    Adana, Turkey
    I made ranking reporting and sales graphics optimization analyzes for 7 store walls that I was responsible for. I had the first experience of working in a corporate culture.

Ali Doğan Skills

Ekip Liderliği Sunum Becerileri Microsoft Office Araştırma Sosyal Medya Stratejik Planlama C C++ Microsoft Sql Server C# Liderlik Ingilizce Xml React.js

Ali Doğan Education Details

Frequently Asked Questions about Ali Doğan

What company does Ali Doğan work for?

Ali Doğan works for Vodafone

What is Ali Doğan's role at the current company?

Ali Doğan's current role is Process Management Executive.

What is Ali Doğan's email address?

Ali Doğan's email address is al****@****one.com

What schools did Ali Doğan attend?

Ali Doğan attended Çukurova Üniversitesi, Özel Toros Okulları, İçel Anadolu Lisesi.

What skills is Ali Doğan known for?

Ali Doğan has skills like Ekip Liderliği, Sunum Becerileri, Microsoft Office, Araştırma, Sosyal Medya, Stratejik Planlama, C, C++, Microsoft Sql Server, C#, Liderlik, Ingilizce.

Who are Ali Doğan's colleagues?

Ali Doğan's colleagues are Ardian Starja, Robyn-Jo Duberry Assoc Cipd, Hager Eltohamy, Shilpa Tiple, Brajesh Parasher, Carlos Cabral, Nada Hedeb.

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