Ali Imran Email & Phone Number

Riyadh, Saudi Arabia

Recently, I joined MBUZZ mobile company as a team leader in Riyadh. I am supervising and leading 10 team members. The following few responsibilities are shared below. Team Performance Management: Led the team to achieve or surpass performance targets, project deadlines, and KPIs. Error Reduction and Quality Control: Maintained low error rates in team outputs, ensuring high-quality work and customer satisfaction. Workflow Optimization: Improved team productivity by optimizing workflows, reducing operational costs and time wastage. Employee Retention and Promotion: Maintained high employee retention and successfully promoted team members through effective mentorship. Reporting: Delivered accurate, timely reports to management to support decision-making. Training and Development: Implemented training programs, leading to measurable improvements in team performance and morale. Process Streamlining: Streamlined operational processes and ensuring smooth coordination between departments, boosting efficiency. Administrative Management: Managed resources, budget, and policies to improve compliance and cost-effectiveness. Customer Relationship Management: Implemented CRM strategies to enhance client engagement and improved retention rates. Recruitment and Onboarding: Supervised recruitment, onboarding, and team development to maintain a motivated and skilled team. Conflict Resolution: Effectively resolved conflicts, maintaining team morale and a positive work environment. Budget and Resource Management: Ensured projects were completed within budget, optimizing resources and reducing costs. Performance Reviews: Conducted regular reviews, providing feedback for continuous team and individual improvement. Compliance Oversight: Ensured compliance with company policies and legal requirements to minimize risks. Data Analysis: Analyzed team performance data for informed decision-making and strategic improvements.

Multan Division, Punjab, Pakistan

I joined JS BANK channel sales, operations, and digital financial services department. 11 Districts of South Punjab were tagged with me. I was supervising 18 Business Development Officers, 2 Coordinators, and 4 Operation Officers in different Tehsils of South Punjab Pakistan. The following few responsibilities are shared below. Regional Sales Strategy: Developed and executed sales strategies to align with JS Bank’s business goals, driving growth. Sales Target Achievement: Consistently led the team to exceed monthly sales targets, driving revenue growth. Corporate and Salary Accounts: Managed the opening of corporate salary accounts, Wallet mobile accounts, and bank T24 accounts across various industries. Agent/Retailer Management: Oversaw a network of 3500 agents/retailers to meet monthly sales targets and boost bank revenue. QR Merchant Network: Supervised 9,000 QR merchants, promoting cashless and digital transactions. Wallet Account Growth: Led the team in opening 30,000 Wallet accounts, encouraging digital transactions through the Zindagi app. Target Achievement: Set, monitored, and achieved monthly, quarterly, and annual sales targets across multiple districts. Market Expansion: Identified new business opportunities, resulting in a 20% increase in new customer accounts. Sales Training: Conducted training sessions to enhance product knowledge, sales techniques, and customer engagement. Client Relationship Management: Built and maintained strong client relationships to ensure customer satisfaction and loyalty. Promotional Campaigns: Collaborated with the marketing team to design and execute campaigns for increased product visibility. Sales Analysis and Reporting: Analyzed sales trends and provided insights to senior management to guide decision-making. Recruitment and Team Development: Led recruitment efforts, onboarding skilled professionals, and mentoring the team for improved performance.

Multan Division, Punjab, Pakistan

I am lucky to be a part of the pioneer team of Alfa Pay FINTECH digital financial services in South Punjab. We were only 2 team members when we started with zero. We established the Agent Network channel of Alfa Pay with 20 franchises and 800 retailers in every corner of South Punjab during 9 9-month period. Under the leadership of my Regional Sales Manager, I have improved my skills and experience in sales and distribution channels which are shared below in bullets. Developed and executed business strategies to expand the Bank Alfalah client base, focusing on corporate and salary account acquisitions. Led the Alfa Pay network expansion in 7 key districts across South Punjab, establishing 800 new retailers and 20 new franchises. Managed and achieved monthly sales targets (M.T.D.), driving growth through effective communication, training, and motivation of franchise partners and retailers. Built and maintained strong relationships with corporate clients, ensuring customer satisfaction and long-term business development. Coordinated with corporate clients for salary account openings and fintech solutions, enhancing customer retention and engagement. Implemented cross-selling and upselling strategies, increasing the adoption of Bank Alfalah's financial products across retail channels. Oversaw the end-to-end setup of franchises, ensuring they met operational standards and contributed to sales goals. Monitored KPIs of franchises and retailers, ensuring performance aligned with Bank Alfalah's business objectives. Collaborated with internal teams, aligning sales targets with operational and marketing strategies to drive business growth. Conducted market visits to support retailers, providing sales training and solutions to improve performance and customer service.

Multan, Punjab, Pakistan

I joined JS Bank as an RRO in branchless JS Banking. Multan and Muzaffargarh market sales and operations were handed over to me. New Agent Onboarding: Expanded the branchless banking network by identifying and onboarding new agents in the Muzaffargarh market. Sales Target Achievement: Met monthly and quarterly sales goals by driving agent performance and managing retail relationships. Agent Activation: Trained and supported new agents to ensure they were operational and contributing to sales. Dormant Retailer Activation: Re-engaged inactive retailers by offering incentives, and increasing their activity in the network. Market Analysis: Regularly analyzed market trends to identify growth opportunities and optimize agent distribution. Agent Support and Training: Provided continuous training and support to agents, ensuring they had the knowledge to perform effectively. Performance Monitoring: Monitored agent KPIs and provided feedback to improve performance. Issue Resolution: Served as the main point of contact for agents, quickly resolving operational issues. Cross-Department Collaboration: Worked with Sales, Marketing, IT, and other departments to smoothly integrate new agents. Reporting and Communication: Provided senior management with updates on sales achievements, market trends, and agent activities. Compliance and Risk Management: Ensured agent activities met regulatory and policy standards, coordinating with Compliance to manage risks. Account Opening: Facilitated and oversaw account opening procedures for new customers through the agent network. Product Knowledge Sharing: Kept agents updated on new products and services to boost customer offerings. Customer Service Coordination: Worked with Customer Service to address client issues raised by agents, ensuring high satisfaction.

Multan, Punjab, Pakistan

I worked as an MFS officer in the U-Fone D.G. Khan Region. I was assigned to develop the area related to u-paisa financial services in the Indus Belt. I have achieved all my sales targets during my posting in D.G. KHAN. I was assigned to activate all dormant retailers that were dormant for more than 1 year and I activated more than 300 dormant retailers within 2 months of the period. I developed more than 250 new retailers during my job tenure. Sim Selling, Replacement, and Network change of Pre-Paid and Post-Paid: I managed the sim-selling team of franchises, retailer shops, KIOSK activities, Shopping Malls activities, and event activities to achieve the monthly sales target of sim-selling, sim replacement, sim network change, new sim offer of prepaid and postpaid. Dormant Retailer Activation: Successfully reactivated over 300 dormant retailers who had been inactive for more than a year, revitalizing the U-Paisa network in the Indus Belt region. New Retailer Development: Established over 250 new retailers, significantly expanding U-Paisa's presence and accessibility in the D.G. Khan region. Pre-paid and Post-Paid Sim selling:  Sales Target Achievement: Consistently met and exceeded U-Paisa sales targets by driving retailer performance and ensuring the availability of U-Paisa services at all retail locations. Retailer Activation: Led the activation process for U-Paisa retailers, ensuring they were fully operational and contributing to overall sales objectives. Inventory Management: Ensured the continuous availability of U-Paisa services at retailer shops by coordinating with franchises, managing supply chains, and resolving any logistical issues. Complaint Handling: Acted as the primary contact for addressing and resolving complaints from both customers and retailers, ensuring high satisfaction levels and maintaining smooth operations.

Multan, Punjab, Pakistan

I ran my business of distribution and wholesaling successfully under the name of MULTAN TRADERS for more than 5 years in Multan City. I had a team of more than 10 people from different areas of the Multan city for the sale of CUP Shup Tetra milk packs. Moreover, different distributions of the FMCG sector (candies, chocolates, lollipops, and confectionary items) are also part of my distribution network to supply in the retail and wholesale segments of the market. I managed the following responsibilities. Team Leadership: Led a team of over 10 sales representatives, providing guidance and support to achieve operational goals. Sales Target Achievement: Set and monitored monthly sales targets, ensuring alignment with company objectives. Product Distribution: Managed the distribution and sale of various FMCG products, including CUP Shup Tetra milk packs, candies, and chocolates. Retailer Relationship Management: Built relationships with over 600 retailers to drive repeat business and customer satisfaction. Customer Dealing: Managed day-to-day retail interactions, ensuring high service levels and problem resolution. Inventory Management: Oversaw stock levels using LIFO techniques to minimize spoilage, ensuring timely availability of products. Cash Flow Management: Handled daily financial transactions, including payment collections from retailers and settling accounts with suppliers. Corporate Account Handling: Managed corporate and salary accounts for business operations, ensuring financial accuracy and compliance. Order Booking & Fulfillment: Processed orders, coordinated with suppliers, and ensured timely product delivery. Market Expansion: Expanded the business by onboarding new retailers and opening new sales channels across Multan. Project Management: Oversaw the setup and execution of promotional campaigns, ensuring alignment with supplier targets and business goals.

Master Of Business Administration - Mba

Diploma In Information Technology, Information Technology

Bachelor Of Commerce - Bcom

Faculty Of Science (Pre-Engineering), Science

Matriculation, Science