Ali Langley Email & Phone Number

United Kingdom

York, England, United Kingdom

I’m responsible for account management for multiple clients, providing best practice consultancy, project management and delivery of internal communication initiatives.I manage projects from the ideas stage to final delivery, offering creative ideas and strategic solutions to new briefs from clients. I work closely with our designers and content editors to.

York

• Managing the Internal Communications function for the Malvern Group (Super Break and LateRooms). This involves owning the Communications plan and strategy for the group and working closely with the Senior Leadership.
• Managing and producing engaging content for both internal Intranet sites and internal emails.
• Supporting the marketing team with key initiatives, events and content.
• Coordinating the Q&A sessions with the Board (2 way communication channel) and writing and distributing the notes.
• Managing the monthly Town Halls (business updates), pulling together and creating the content for the SLT to present.
• Responsible for company events including the Christmas party, charity/ fun days, recognition initiatives.

York

• Project Coordinator & Internal Communications - 02.2016 - 07.2017The Project Coordinator reports directly to the CTO and is responsible for updating the business on the progress of IT projects and ‘business as usual’.
• Management of the 2 weekly IT sprints and facilitating all associated meetings.
• The administration of the project management system, including reviewing/triaging tickets that have been logged.
• Setting up and being responsible for the project accounting processes within IT and Sicon time logging system and reporting to the business the cost of IT projects.
• Distributing weekly IT reports and issuing project updates, providing the business with a description of projects and their expected benefits.
• Project prioritisation and managing the IT Road Map.

Howden

• The role involved setting up an internal communications function and communications plan from scratch for a large company with both office and warehouse staff. After a year in the role I was promoted to Internal.
• Developing and delivering the Internal Communications plan and reviewing this annually to ensure all staff were informed of key information and decisions impacting them. The Communications Plan included the company.
• I assisted the Directors with key communications and messages and communicated key workstreams and news stories throughout the business using multiple communication channels.
• My aim was to increase staff engagement across the company through the use of focus groups and staff engagement surveys, using insight to develop measurable actions and manage subsequent employee improvements.
• I boosted staff moral through reward and recognition initiatives, enhancements to employee benefits and internal events.
• I organised and managed internal events to improve staff engagement and motivation.

York, United Kingdom

Working within a busy internal communications department within the Human Resources function. Creating engaging communications that are people focused. Providing business updates through channels such as email, internal/ international intranet and TV media system. Ownership of content for internal knowledge management system. Working with stakeholders to.

York, United Kingdom

Working within the Product and Marketing team for card and identity protection policies. I was actively recruited by the Head of Customer Propositions to join the team because of my experience and reputation for delivering customer improvements and initiatives within the company. My role was created to ensure that customer experience is at the heart of all.

The Customer Experience role involved working closely all areas of the business to improve the customer’s end to end experience and to make sure we imbed customer focused culture at all levels. The main initiative was to drive a customer centric culture and raise the voice of the customer. Through a series of channels including complaint trends, customer.

This role was working within the complaints department. This involved responding both verbally and in writing to escalated complaints adhering to internal and regulatory service levels. Taking into account mitigating circumstances and always applying TCF to provide final responses. This role included responding and communicating with the Financial.

York