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Alandra M. Email & Phone Number

Integration Engineer at ServiceNow
Location: Greater Orlando, United States, United States 8 work roles 1 school
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Current company
ServiceNow
Role
Integration Engineer
Location
Greater Orlando, United States, United States
Company size
32886 employees

Who is Alandra M.? Overview

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Quick answer

Alandra M. is listed as Integration Engineer at ServiceNow, a company with 32886 employees, based in Greater Orlando, United States, United States. AeroLeads shows a matched LinkedIn profile for Alandra M..

Alandra M. previously worked as Senior Technical Support Engineer at Servicenow and Technical Support Engineer at Servicenow. Alandra M. holds Bachelor'S Degree, Business Technical Management from Devry University.

Company email context

Email format at ServiceNow

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ServiceNow

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Profile bio

About Alandra M.

At ServiceNow, my focus has been on delivering exceptional technical support and resolving intricate platform issues, aligning with our mission to enhance efficiency and innovation. At ServiceNow, I leverage my CompTIA A+ certification, coupled with my CSA certification, and problem-solving prowess to assist top-tier clients, ensuring the ServiceNow platform operates seamlessly within their enterprises. My commitment to excellence and customer satisfaction not only reflects ServiceNow's values but also my personal dedication to driving technological solutions in a collaborative environment.My recent role as a Senior Technical Support Engineer has me at the forefront of the "Impact" team, where I tackle complex integration and implementation challenges. I have honed skills in HTTP/HTTPS, networking, and authentication mechanisms, and am proficient in debugging with tools like Splunk. My contributions support ServiceNow’s commitment to providing premium level 3 Developer support, and my expertise in the ServiceNow platform and ITIL principles has been pivotal in servicing our Fortune-ranked clientele.

Listed skills include It Consulting, Sales, Html, Web Development, and 5 others.

Current workplace

Alandra M.'s current company

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ServiceNow
Servicenow
Integration Engineer
Orlando, FL, US
Website
servicenow.com
Employees
32886
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Company profile
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8 roles

Alandra M. work experience

A career timeline built from the work history available for this profile.

Senior Technical Support Engineer

Current
Servicenow

Santa Clara, CA, US

Feb 2024 - Present

Technical Support Engineer

Servicenow

Santa Clara, CA, US

  • Award winning customer service skills with a proven track record of customer service and technology expertise. Including "UTG--Llama award winner 2022"Expertise extending to:
  • ServiceNow
  • MicrosoftProviding premium level 3 Developer support for ServiceNow. As a member a specialized support level team "Impact" who assist Fortune Top companies in solving complex integration, and implementation issues with.
  • Resolve HTTP/HTTPS, networking, Email infrastructure/protocols, Web services – REST & SOAP requests from 3rd party vendors, Authentication mechanisms - Single Sign-on, LDAP, TLS issues in a timely manner.
  • Debugging and using debug tools like Splunk and BSSH logging to find information to assist in solving complex issues.
  • Research and duplicate issues in development instances to provide solutions and workarounds.
Oct 2021 - Feb 2024

System Administrator

Path Medical

Boca Raton, Florida, US

My duties included:Performing regular systems and security monitoring and alerting.User Permissions and Administration.SSO and password management.File organization and management.System usage policies and procedures.Software installation, updates, and upkeep.Redundancies, rollovers, and recovery plans.Security.Maintaining documentation and SOPIncident.

Jan 2020 - Oct 2021

Developer

Alandra Studios
  • Soft skills
  • Client Communications.
  • Expert articulation to non-technical clients.
  • Expert support in a timely manner.
  • Complex problem solver.
  • First Call Fix.As a Freelance Developer/Administrator my skillsetincludes:
May 2015 - Mar 2020

Help Desk Technician

Brandco, Llc

Orlando, Florida, US

Help Desk Technician and Customer Support:Tickets/ queries: phone, email, onsite, chat, or online.Troubleshoot on delivery, configuration, set up, maintenance of website and equipment.Support for non-technical users to utilize design software and other website functions. I increased the Commerce site over 300% of its original size by averaging 50 calls per.

Jun 2019 - Jan 2020

Technical Solutions Account Manager

Xerox

Norwalk, Connecticut, US

Worked closely with business-to-business Partners to improve workflow Solutions through document processing, Professional Services, Hardware implementation, Software solutions.Working with C-levels to establish bottom down assessment for document management and software solutions.Managed customers' expectations of support and technology functionality in.

Feb 2018 - Jun 2019

Technical Solutions Consultant

Techsherpas --Microsoft Gold Partner

Microsoft Technology Training Partner.In this role duties included:Maintaining a working relationship pairing a portfolio of C-level clients, IT Directors, and End Users.Facilitating solutions for working technology issues and used Microsoft, Cisco, and man the other major software vendors to solve tough problems and help streamline company.

Jan 2012 - Aug 2015
Team & coworkers

Colleagues at ServiceNow

Other employees you can reach at servicenow.com. View company contacts for 32886 employees →

MV Melinda Veloz Melinda Veloz Colleague at Servicenow United States, United States View → AY Arnold Yoon Arnold Yoon Colleague at Servicenow San Diego, California, United States, United States View → DS Dale Stubblefield Dale Stubblefield Colleague at Servicenow Nashville Metropolitan Area, United States, United States View → SR Srikanth Reddy Srikanth Reddy Colleague at Servicenow Andhra Pradesh, India, India View → AK Anil Kumar Madamala Anil Kumar Madamala Colleague at Servicenow Sunnyvale, California, United States, United States View → TP Tanujha Patil Tanujha Patil Colleague at Servicenow Bengaluru, Karnataka, India, India View → SB Shivani B. Shivani B. Colleague at Servicenow Bengaluru, Karnataka, India, India View → VS Vishwa Shroff, Mba Vishwa Shroff, Mba Colleague at Servicenow Mountain View, California, United States, United States View → HM Hayes Magnuson Hayes Magnuson Colleague at Servicenow Encinitas, California, United States, United States View → NT Neerja Tiwari Neerja Tiwari Colleague at Servicenow New Delhi, Delhi, India, India View →
1 education record

Alandra M. education

  • Devry University
    Devry University
    Business Technical Management
FAQ

Frequently asked questions about Alandra M.

Quick answers generated from the profile data available on this page.

What company does Alandra M. work for?

Alandra M. works for ServiceNow.

What is Alandra M.'s role at ServiceNow?

Alandra M. is listed as Integration Engineer at ServiceNow.

Where is Alandra M. based?

Alandra M. is based in Greater Orlando, United States, United States while working with ServiceNow.

What companies has Alandra M. worked for?

Alandra M. has worked for Servicenow, Path Medical, Alandra Studios, Brandco, Llc, and Xerox.

Who are Alandra M.'s colleagues at ServiceNow?

Alandra M.'s colleagues at ServiceNow include Melinda Veloz, Arnold Yoon, Dale Stubblefield, Srikanth Reddy, and Anil Kumar Madamala.

How can I contact Alandra M.?

You can use AeroLeads to view verified contact signals for Alandra M. at ServiceNow, including work email, phone, and LinkedIn data when available.

What schools did Alandra M. attend?

Alandra M. holds Bachelor'S Degree, Business Technical Management from Devry University.

What skills is Alandra M. known for?

Alandra M. is listed with skills including It Consulting, Sales, Html, Web Development, Web Design, Photography, Adobe Creative Suite, and Help Desk Support.

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