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Alina R. Motoc is listed as Contact Center Coordinator at Industex, a company with 116 employees, based in Taranto, Apulia, Italy. AeroLeads shows a matched LinkedIn profile for Alina R. Motoc.
Alina R. Motoc previously worked as Team Manager at Majorel Spain Job and Customer Care Team Lead at Cpm International Contact Centre - Barcelona. Alina R. Motoc holds Master'S Degree, Digital Marketing And E-Commerce from Eae Business School.
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Team Manager con quattro anni di esperienza nella gestione di team di agenti italiani, operando sia nel settore turistico che nella moderazione dei contenuti di un noto social media. Rientrata in Italia da Barcellona da pochi mesi, attualmente, coordino da remoto due call center per un'azienda spagnola B2C. La mia expertise si concentra sulla vendita attraverso chiamate outbound ai leads generati tramite affiliazioni su Facebook. Appassionata di marketing, ho rafforzato le mie competenze con un master in Marketing Digitale ed E-commerce conseguito presso una business school spagnola.
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Barcellona, Catalogna, Spagna
Coordinatore dei due contact center esterni con cui l'azienda collabora per la vendita dei prodotti B2C in Iberia e 8 paesi dell'Est Europa. Gestione del volume di leads entranti attraverso le affiliazioni e controllo qualitativo delle chiamate e della categorizzazione dei leads. Ricerca e revisione delle inserzioni dei Publisher per stabilirne la.
Barcellona, Catalogna, Spagna
Team Manager per un team di moderatori di contenuto per un noto social media. Principali funzioni: gestione e motivazione del team, controllo delle principali KPIs volto al raggiungimento dei target principalmente dal punto di visto qualitativo. Creazione di action plan personalizzati per ogni agente con lo scopo di migliorare continuamente le loro.
Barcellona, Spagna
- Creating a team spirit within our team in order to reach a common purpose - Motivating the agents both on a human and professional level with coaching sessions and 1:1s - Monitoring KPIs in terms of performance, customer satisfaction, time management and finding solutions in order to improve our results - Deciding on high losses and workarounds so as to.
Barcellona, Spagna
Resolution 1 and 2 agentKey tasks:- Handling of complaints with the aim of satisfying the customer and enticing him to use the platform again- Mediation between users using soft skills, empathy and making fair decisions- Dealing with complex cases such as review dispute, sexual abuse, bullying and harassment, last minute rebooking, cleanliness, extortion.
Barcellona, Spagna
- Team Leader of a small group of copywriters, leading the team by creating my own and correcting their texts, giving tasks and optimally managing their time - also involved in market research through the use of Google marketing tools, SEO and SEM techniques- Social Media Manager for the Instagram and Facebook accounts. Creating interesting content and.
Napoli, Italia
- Front office / Back office - Organization of DELE Exams - Support staff during the exams
Other employees you can reach at industex.com. View company contacts for 116 employees →
Maria Fernandez
Colleague at Industex
Greater Barcelona Metropolitan Area, Spain
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CR
Cornelia R.
Colleague at Industex
Greater Barcelona Metropolitan Area, Spain
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SF
Susana Fuentes Arriola
Colleague at Industex
Esplugues De Llobregat, Catalonia, Spain, Spain
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MJ
Mario Javier Ronquillo
Colleague at Industex
Greater Barcelona Metropolitan Area, Spain
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LP
Lorenza Palermo
Colleague at Industex
Milan, Lombardy, Italy, Italy
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LG
Leslie González Alvarez
Colleague at Industex
Esplugues De Llobregat, Catalonia, Spain, Spain
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IS
Isabel Sampietro Pascual
Colleague at Industex
Greater Barcelona Metropolitan Area, Spain
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SS
Stephanie Springinsfeld
Colleague at Industex
Switzerland, Switzerland
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AQ
Anna Quevedo
Colleague at Industex
Greater Barcelona Metropolitan Area, Spain
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JG
Jessica Gutierrez
Colleague at Industex
Greater Barcelona Metropolitan Area, Spain
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Languages of study: Russian and Spanish Thesis: Translation problems of hashtags
Quick answers generated from the profile data available on this page.
Alina R. Motoc works for Industex.
Alina R. Motoc is listed as Contact Center Coordinator at Industex.
Alina R. Motoc is based in Taranto, Apulia, Italy while working with Industex.
Alina R. Motoc has worked for Industex, Majorel Spain Job, Cpm International Contact Centre - Barcelona, Inventa Cpm, and Cepomgroup.Com.
Alina R. Motoc's colleagues at Industex include Maria Fernandez, Cornelia R., Susana Fuentes Arriola, Mario Javier Ronquillo, and Lorenza Palermo.
You can use AeroLeads to view verified contact signals for Alina R. Motoc at Industex, including work email, phone, and LinkedIn data when available.
Alina R. Motoc holds Master'S Degree, Digital Marketing And E-Commerce from Eae Business School.
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