• Managing orders for our suppliers• Keeping a good relationship with our different suppliers and customers• Coordinating co-workers when big batch orders need to be ready for shipment• Coordinating co-workers when big batch orders need to be ready for delivery• Administrative activities:o Ensuring all customer invoices are delivered and received in a mannered timeo Ensuring all customer samples (with or without branding) are delivered and received in a mannered timeo Making sure all company’s vehicles are in an efficient operating condition (technical revision on time, administrative paperwork for registration, assurance, etc.)

• Providing call support for contracted customers, single point of contact between end users• Perform specific services which include software troubleshooting, hardware, network issues & peripherals• Identify, diagnose, and correct problems in a timely manner with minimal supervision• Identify, respond to, and resolve end user problems, including problem determination and resolution, reconfiguration of software• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Determining the best solution based on the issue and details provided by customers• If end user issue couldn’t be solved remotely, a ticket was opened, and a team was sent to the client’s location.