• engage with the right Oracle experts to ensure customers get the value they expect. • support,identify training needs and connecting customers with available tools and communities. • empower customers to use self-service material and courses to expand their knowledge. I connect with the Oracle Cloud Service Community via case studies, speaker opportunities and user group participation. • enable customers to become more proficient by sharing tools, processes, industry best practices and providing technical advice on cloud services. I introduce customers to Oracle people and processes and help make it easier for them to do business with Oracle. I also share best practices in areas such as architecture and security to meet business goals. • perform usage and adoption analysis to help identify areas for optimization and improvement. • assess the maturity of deployed features and functionality and make recommendations for improvements and efficiency. • ensure customers are taking advantage of the latest cloud service capabilities and assist them in planning for the future. I work together with them to create a near- and long-term account success plan, maximizing product utilization and adoption while delivering on customers' business objectives. • review newly released features and identify opportunities to leverage them based on the success plan and their business objectives.

Implementation of new business on HR Time and Attendance platforms for Italian customers. Develop configurations according to Blue Print documents, test final system setups. Loads client data provided in the required layout and coding.ROLE DESCRIPTION:Set up the software system, by configuring parameters and rules like shifts and timetables, calculation formulasRun scripts and data base interrogations using pl/sqlCompare data base interrogations with client data, providing reports on differences and mismatchesCheck system compliance to legislation and client requirementsPerforms unit testing during/after configuration​Keep the project team informed regarding key deliverable, milestones, status and risks of each implementationConstantly and actively contribute to the Standardization and Improvement process

Provide support for sales reps during the entire lifecycle of a sales opportunity and back office activities for other billable and non-billable requests.KEY DUTIES / TASKS: • Support sales teams on the entire lifecycle of a request on discovery, scoping, level of effort development, pricing, contracting, and booking • Communication to owners at key stages of the process • Answer in due time to standard queries related to the internal processes • Make effective tracking for all requests handled • Provide requester feedback at any steps in the process • Support sales reps with approvals, queries, • Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. • Provide updates to management regarding budget to actual, informing them of deviations and opportunities.

I was part of the EMEA HR Operations Support Center team, which is devoted to delivering HR operational excellence to the business, country and regional HR teams. KEY DUTIES / TASKS:Act as an HR Operations partner for Oracle Italy HR, with following responsibilities:Act as the first level support for HR operationsNew Hires processCreate and keep the employee records/files updated in hard copy and electronic versionIssue various documentation (employee certificates, offer letters, addendum to contracts of employment etc.)Run employment reports, prepare analysis and stats for internal use and as request by local authoritiesPrepare and organize the HR Induction sessions for new hiresHandle all HR transactions in time for payroll Illness registrations and follow upEmployment certificates, invitation letters and business visa lettersPO creation for HR related topicsWork closely with the Italian HR to ensure the integrity of the dataEnforce HR processes and provides end user supportAdapt, modify and update administrative methodologies, practices and proceduresCommunication to and education of employees regarding Oracle’s global HR policies, processes, and systemsSupport HR managers, Line managers and employees with regards to HR admin activities

Ensured timely payments of employee salaries and taxes for italian customers, achieved the quality and response time objectives, accurately resolves issues that affect the timely payment of salaries and fees arising from the payroll process, reported by employees and by other internal departments.KEY DUTIES/TASKS: • Collate, interpret and validate data supplied by clients for processing• Process client data in line with departmental processes & procedures• Communication with Payroll Clerk/Payroll Producer Manager to provide service • Input & check the payroll output for accuracy and to meet legislative requirements• Perform Monthly declaration to third party (Uniemens, F24, etc.)• Perform reconciliations and EOY processes as required by the client schedule• Prepare and complete calculated payslips• Ensure client Payroll Analysis Manual is current• Provide information as necessary to Payroll Clerk• Maintain knowledge of current ADP products and services• Maintain knowledge of current statutory legislation• Participate in the collation and analysis of payroll service performance statistics and resulting improvement plans• Utilise knowledge to contribute to the training programmes for new and less experienced members of staff• Carry out other duties as required to fulfil the role• Follow ADP policy in line with ISAE3402 requirement

Work with business analysts and developers to determines system functionalityTest workflows and report/track problemsExecute regression tests and report/track problemsTesting of newly released versions of Unicredit branches programs.Constant communication with project managers for solving problematic issues, collaboration with related structures