Alina B. Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

In 10 weeks of the Bootcamp, I have learned:- Navigate ticket management systems and manage tickets effectively, including ticket creation, triage, notes and documentation, resolution, and efficient escalation when necessary.- External Peripherals and Connectors: Confident with peripheral devices, computer ports (USB, Ethernet, VGA, HDMI, Audio) and the corresponding connectors.- Contributed to the team with an understanding of fundamental principles of computer networks, including network architecture, protocols, and experience in configuring network devices- Demonstrated skills in providing user support and troubleshooting, including experience in diagnosing and resolving issues in computer and software environments- Actively completed lab simulations using test out, expanding my knowledge and experience in technical incidents, with a solution focused mindset- Managed information security, ensuring data protection, detecting and preventing cyber attacks, and securely operating computer systems- Gained and excelled in role plays, developing a sound mindset to deal with conflict and solving issues

Ivano-Frankivsk, Ukraine

- Performed 5 successful inventory checks with a strong attention to detail, conducting accurate inventory audits, ensuring precise tracking, and documentation of stock levels.- Demonstrated excellent knowledge of pharmacy operations and provisions, with the ability to handle complex pharmaceutical processes and maintain high standards of quality and safety- Developed effective working relationships with company representatives, indicating strong interpersonal and communication skills.- Utilized multiple medication dispensing programs, including "C1," showcasing adaptability and technical expertise in managing and navigating different software systems- Successfully trained and onboarded5 interns, facilitating their seamless integration into the team.

Cherkasy, Ukraine

- Received emergency calls from individuals in distress, healthcare professionals, and dispatchers, gathering essential information about the situation, location, and patient condition, ensuring fast and efficient communication - Organised transportation of patients in Ukraine and abroad- Communicated instructions to callers on how to administer basic first aid or life-saving measures until medical help arrives- Promoted to administrator after 3 months of work- Responded to approximately 50 phone calls and email inquiries per week

Ukraine

- Handled and dispensed prescription requests, including both paper-based and electronic formats- Fulfilled an average of 300 daily requests for over-the-counter medications- Managed 3 pharmacy openings as a part of a four-person team, within two weeks timeframe- Stocked more than 10 brands of pharmaceutical cosmetics

Ukraine

- Provided customer service during night shifts, ensuring best practice- Ensured there were no harmful interactions between different medications taken by patients- Complied with all regulatory and safety standards in pharmacy procedures, especially during night shifts

Bachelor'S Degree, Industrial Pharmacy

Associate'S Degree, Industrial Pharmacy